{"id":26045,"date":"2023-06-14T10:56:21","date_gmt":"2023-06-14T14:56:21","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=26045"},"modified":"2025-01-06T12:34:16","modified_gmt":"2025-01-06T17:34:16","slug":"how-to-add-sms-funds-to-your-room-alert-account","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/26045\/how-to-add-sms-funds-to-your-room-alert-account\/","title":{"rendered":"How To Add SMS Funds To Your Room Alert Account"},"content":{"rendered":"\n<p>If your organization&#8217;s Room Alert Account has been upgraded to the Professional level or higher, you may <a href=\"https:\/\/avtech.com\/articles\/26053\/\" target=\"_blank\" rel=\"noreferrer noopener\">send SMS notifications<\/a> to members of your team in response to alert conditions. To use this feature, SMS funds must first be added to your account; each time an SMS message is sent, the cost gets deducted from these funds. (Room Alert will let you know if funds are low or depleted, so you don&#8217;t miss anything.)<\/p>\n\n\n\n<p>This FAQ shows you how to view your account&#8217;s SMS balance, check SMS prices, and add SMS funds. Please follow these steps to get started: <\/p>\n\n\n\n<ol>\n<li>Log in to your account at <a href=\"http:\/\/roomalert.com\" target=\"_blank\" rel=\"noreferrer noopener\">RoomAlert.com<\/a>.<br><em>In order to access the SMS Balance tab in Room Alert Account, you must sign in as an administrator, operator or billing user. (Operators have a read-only view of this tab.) For more information, please see the \u201cTypes of user roles\u201d section of our FAQ, <a href=\"https:\/\/avtech.com\/articles\/23734\" target=\"_blank\" rel=\"noreferrer noopener\">How To Manage User Access To Your RoomAlert.com Account<\/a><\/em><\/li>\n\n\n\n<li>In the navigation bar to the left, select your organization name and then select <strong>Manage Account<\/strong>.<br><img decoding=\"async\" loading=\"lazy\" width=\"220\" height=\"159\" class=\"wp-image-24423\" style=\"width: 150px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/08\/RAA_ManageAccount_RedBox.png\" alt=\"\"><\/li>\n\n\n\n<li>Then navigate to the<strong> SMS Balance<\/strong> tab.<br><img decoding=\"async\" loading=\"lazy\" width=\"1547\" height=\"509\" class=\"wp-image-26059\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/ManageAccount-SMSTab.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/ManageAccount-SMSTab.png 1547w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/ManageAccount-SMSTab-300x99.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/ManageAccount-SMSTab-1024x337.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/ManageAccount-SMSTab-768x253.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/ManageAccount-SMSTab-1536x505.png 1536w\" sizes=\"(max-width: 1547px) 100vw, 1547px\" \/><\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"background-color:#d9dee3;color:#d9dee3\"\/>\n\n\n\n<p>The<em> SMS Balance <\/em>tab includes the following information&#8230;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Balance-to-date<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_to_date.png\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_to_date.png\" alt=\"\" class=\"wp-image-26133\" width=\"352\" height=\"78\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_to_date.png 469w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_to_date-300x67.png 300w\" sizes=\"(max-width: 352px) 100vw, 352px\" \/><\/a><\/figure>\n\n\n\n<p>Your organization&#8217;s total SMS funds are listed in a blue box toward the top of the tab. In our example, our account has $4.71 to spend on SMS messages. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>+<\/strong> Add Funds<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_AddFunds.png\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_AddFunds.png\" alt=\"\" class=\"wp-image-26134\" width=\"352\" height=\"78\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_AddFunds.png 469w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_AddFunds-300x67.png 300w\" sizes=\"(max-width: 352px) 100vw, 352px\" \/><\/a><\/figure>\n\n\n\n<p><a href=\"http:\/\/avtech.com\/articles\/23734\" target=\"_blank\" rel=\"noreferrer noopener\">Administrator or billing users<\/a> can add SMS funds by following these steps:<\/p>\n\n\n\n<ol>\n<li>Select <strong>+Add Funds<\/strong> to open the <em>Add Funds <\/em>form.<\/li>\n\n\n\n<li>Then fill out the following:\n<ul>\n<li>In <em>Amount<\/em>, select one of the options, or choose <strong>Other <\/strong>to enter a custom amount.<\/li>\n\n\n\n<li>In&nbsp;<em>Order Summary<\/em>, you\u2019ll see the total due, as well as the new balance-to-date.<\/li>\n\n\n\n<li>In <em>Payment Method<\/em>, you may select a credit card that is already on file or enter new credit card information.\n<ul>\n<li>If you enter new credit card information, you have the option to <em>Replace card on file<\/em>. Choosing this option will save the credit card to be used for future SMS funds <strong>as well as future RoomAlert.com upgrade renewals<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>You may enter a PO number in&nbsp;<em>Purchase Order #<\/em>&nbsp;for your record-keeping purposes if you wish.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Select <strong>Purchase Now<\/strong>.<br><img decoding=\"async\" loading=\"lazy\" width=\"785\" height=\"685\" class=\"wp-image-26132\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/AddFundsForm.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/AddFundsForm.png 785w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/AddFundsForm-300x262.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/AddFundsForm-768x670.png 768w\" sizes=\"(max-width: 785px) 100vw, 785px\" \/><br>Your newly-added funds will immediately be reflected in your organization&#8217;s balance-to-date.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Current SMS Pricing<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_CurrentPricing.png\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_CurrentPricing.png\" alt=\"\" class=\"wp-image-26135\" width=\"352\" height=\"78\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_CurrentPricing.png 469w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/SMS_Balance_CurrentPricing-300x67.png 300w\" sizes=\"(max-width: 352px) 100vw, 352px\" \/><\/a><\/figure>\n\n\n\n<p>Click on <strong>Current SMS Pricing<\/strong> to check the cost of sending an SMS message. (The price varies by country and is subject to change.)<br><img decoding=\"async\" loading=\"lazy\" width=\"482\" height=\"537\" class=\"wp-image-26131\" style=\"width: 300px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/CurrentSMSPricing.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/CurrentSMSPricing.png 482w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/CurrentSMSPricing-269x300.png 269w\" sizes=\"(max-width: 482px) 100vw, 482px\" \/><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Payments<\/h4>\n\n\n\n<p>When SMS funds get added to the account, an entry is added to the <em>Payments <\/em>table. (The table does not appear if SMS funds have never been added to the account.)<br><img decoding=\"async\" loading=\"lazy\" width=\"1685\" height=\"168\" class=\"wp-image-26219\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/PaymentsTable.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/PaymentsTable.png 1685w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/PaymentsTable-300x30.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/PaymentsTable-1024x102.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/PaymentsTable-768x77.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/PaymentsTable-1536x153.png 1536w\" sizes=\"(max-width: 1685px) 100vw, 1685px\" \/><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Balance Details<\/h4>\n\n\n\n<p>The <em>Balance Details<\/em> table lists all transaction that affect your organization&#8217;s SMS balance. <\/p>\n\n\n\n<ul>\n<li>Use the drop-down menu to load one month of transactions at a time. <\/li>\n\n\n\n<li>Use the CSV button to export the information for your records.<br><img decoding=\"async\" loading=\"lazy\" width=\"1689\" height=\"175\" class=\"wp-image-26220\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/BalanceDetailsTable.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/BalanceDetailsTable.png 1689w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/BalanceDetailsTable-300x31.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/BalanceDetailsTable-1024x106.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/BalanceDetailsTable-768x80.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/BalanceDetailsTable-1536x159.png 1536w\" sizes=\"(max-width: 1689px) 100vw, 1689px\" \/><\/li>\n<\/ul>\n\n\n\n<p>This table may contain the following types of entries:<\/p>\n\n\n\n<ul>\n<li><strong>SMS Message<\/strong><br>Every time an SMS message gets sent from your account, it gets listed in this table, along with the country, phone number, price, and remaining balance after the message was sent.<br><img decoding=\"async\" loading=\"lazy\" width=\"1312\" height=\"57\" class=\"wp-image-26218\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/SMS_IRL_Line.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/SMS_IRL_Line.png 1312w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/SMS_IRL_Line-300x13.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/SMS_IRL_Line-1024x44.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/SMS_IRL_Line-768x33.png 768w\" sizes=\"(max-width: 1312px) 100vw, 1312px\" \/><\/li>\n\n\n\n<li><strong>Blocked<\/strong><br>If a phone number has been opted-out of receiving SMS messages from Room Alert, then messages get blocked. The account is not charged for blocked messages.<br><img decoding=\"async\" loading=\"lazy\" width=\"1308\" height=\"62\" class=\"wp-image-26224\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Blocked_US_Line.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Blocked_US_Line.png 1308w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Blocked_US_Line-300x14.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Blocked_US_Line-1024x49.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Blocked_US_Line-768x36.png 768w\" sizes=\"(max-width: 1308px) 100vw, 1308px\" \/><\/li>\n\n\n\n<li><strong>Deposit<\/strong><br>When SMS funds are added to your account, the table shows a deposit.<br><img decoding=\"async\" loading=\"lazy\" width=\"1312\" height=\"57\" class=\"wp-image-26225\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Deposit_Line.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Deposit_Line.png 1312w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Deposit_Line-300x13.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Deposit_Line-1024x44.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Deposit_Line-768x33.png 768w\" sizes=\"(max-width: 1312px) 100vw, 1312px\" \/><\/li>\n\n\n\n<li><strong>Zero Balance<\/strong><br>If the account does not have enough funds to cover a message, Room Alert will send (up to 10) <em>Zero Balance<\/em> messages in place of standard messages.<br><img decoding=\"async\" loading=\"lazy\" width=\"1308\" height=\"64\" class=\"wp-image-26222\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/ZeroBal_US_Line.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/ZeroBal_US_Line.png 1308w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/ZeroBal_US_Line-300x15.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/ZeroBal_US_Line-1024x50.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/ZeroBal_US_Line-768x38.png 768w\" sizes=\"(max-width: 1308px) 100vw, 1308px\" \/>\n<ul>\n<li><em>Zero Balance<\/em> messages look like this:<br><img decoding=\"async\" loading=\"lazy\" width=\"897\" height=\"472\" class=\"wp-image-26271\" style=\"width: 225px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/RAA_NoSMSfunds.jpg\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/RAA_NoSMSfunds.jpg 897w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/RAA_NoSMSfunds-300x158.jpg 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/RAA_NoSMSfunds-768x404.jpg 768w\" sizes=\"(max-width: 897px) 100vw, 897px\" \/><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Skip<\/strong><br>After sending 10 <em>Zero Balance<\/em> messages, further attempts are skipped until funds have been added.<br><img decoding=\"async\" loading=\"lazy\" width=\"1308\" height=\"64\" class=\"wp-image-26223\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Skip_US_Line-1.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Skip_US_Line-1.png 1308w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Skip_US_Line-1-300x15.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Skip_US_Line-1-1024x50.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/06\/Skip_US_Line-1-768x38.png 768w\" sizes=\"(max-width: 1308px) 100vw, 1308px\" \/><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Next Steps<\/h3>\n\n\n\n<p>For more information about sending SMS alert messages from Room Alert Account, please see these FAQs:<\/p>\n\n\n\n<ul>\n<li><a href=\"https:\/\/avtech.com\/articles\/26048\" target=\"_blank\" rel=\"noreferrer noopener\">How To Opt In &amp; Out Of SMS Messages From Room Alert Account<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/avtech.com\/articles\/26053\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Configure An SMS Alert Action In Room Alert Account<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If your organization&#8217;s Room Alert Account has been upgraded to the Professional level or higher, you may send SMS notifications to members of your team in response to alert conditions. To use this feature, SMS funds must first be added to your account; each time an SMS message is sent, the cost gets deducted from [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/26045\/how-to-add-sms-funds-to-your-room-alert-account\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Add SMS Funds To Your Room Alert Account - AVTECH\" \/>\n<meta property=\"og:description\" content=\"If your organization&#8217;s Room Alert Account has been upgraded to the Professional level or higher, you may send SMS notifications to members of your team in response to alert conditions. 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