{"id":2432,"date":"2015-11-05T11:47:40","date_gmt":"2015-11-05T16:47:40","guid":{"rendered":"http:\/\/192.168.2.166\/~webapp\/support\/faq\/wordpress\/?p=2432"},"modified":"2025-05-14T15:35:14","modified_gmt":"2025-05-14T19:35:14","slug":"generate-trace-room-alert-monitor","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/2432\/generate-trace-room-alert-monitor\/","title":{"rendered":"How To Generate A Trace On A Room Alert Monitor"},"content":{"rendered":"

Using an older version of the Room Alert Monitor web interface? Please click here for the appropriate FAQ<\/a>.<\/span><\/em><\/strong><\/p>\n

\nTracing is not available on Room Alert MAX units; instead, you may download logs, as directed by Tech Support, from the Settings<\/strong> \u2192 Maintenance<\/strong> page.
\n<\/div><\/div>\n

The tracing feature is a very useful tool that can be used to assist in troubleshooting issues with your Room Alert Monitor.<\/p>\n

\"\"<\/a><\/p>\n

\n
<\/span>Step 1: Ensure that trace is enabled on your Room Alert Monitor.<\/div>
\n
 Please skip this step if you are running a trace on a Room Alert 3 Wi-Fi and go right to Step 2<\/a>. <\/strong><\/div><\/div>\n

You may check to make sure trace is enabled by following the steps below.<\/p>\n

Please note that trace is enabled by default on all Room Alert ‘S’ models. As of Room Alert 32E & 12E firmware version 3.0.1, Room Alert 4E firmware version 4.0.1 and Room Alert 3E firmware version 2.0.1, trace is enabled by default.<\/em><\/p>\n

1. Open your Room Alert Monitor’s web interface. You may open the interface using Device Discovery, Device ManageR, or your account at RoomAlert.com<\/a>. You may also type the IP address of the unit directly into the address bar of your web browser.<\/p>\n

2. Select Settings<\/strong> in the navigation bar to the left.<\/p>\n

3. Then select Advanced<\/strong> from the options below Settings<\/em>.<\/p>\n

\"Navigation<\/a><\/p>\n

4. Navigate to the Trace Configuration <\/strong>section of the Advanced Settings<\/em> page.<\/p>\n

5. In Trace Configuration<\/em>:<\/p>\n

– Check that the Enable <\/strong>check box is selected. If it is not, select this box.<\/p>\n

– Typically, leave Port<\/strong> at the default, 143. You do not need to change this port unless you know port 143 is blocked by your network.<\/p>\n

6. Select Save Settings<\/strong> at the top or bottom of the screen. Your Room Alert Monitor will reboot with your new settings.<\/p>\n

\"Trace<\/a><\/p>\n

7. Next, go to Step 2<\/a> to generate the trace.<\/p>\n<\/div><\/div>\n

<\/span>Step 2: Generate the trace.<\/div>
\n

Select one of the methods below to capture a trace from your Room Alert Monitor.<\/p>\n

* Using Windows Command Prompt is the preferred method. Our Technical Support Team is most familiar with this method.<\/em><\/p>\n

Using Windows Command Prompt<\/span>Using Mac Terminal<\/span>Using PuTTY<\/span><\/div>
\n

You must have Telnet enabled on your Windows system in order to complete the steps below. Telnet is disabled by default in Windows versions Vista and above. Please see our FAQ How To Enable Telnet In Windows (Versions Vista And Above)<\/a> for help.<\/p>\n

1. Open Windows Command Prompt as an administrator.<\/p>\n

        You must run it as an administrator to save the trace to a file on your C:\\ drive.<\/p>\n