{"id":14851,"date":"2019-09-12T12:31:47","date_gmt":"2019-09-12T16:31:47","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=14851"},"modified":"2025-01-06T12:53:13","modified_gmt":"2025-01-06T17:53:13","slug":"an-overview-of-room-alert-link","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/14851\/an-overview-of-room-alert-link\/","title":{"rendered":"An Overview Of Room Alert Link"},"content":{"rendered":"\n<p>If your organization&#8217;s Room Alert Account is at the <a rel=\"noreferrer noopener\" aria-label=\"Professional upgrade level (opens in a new tab)\" href=\"https:\/\/account.roomalert.com\/pricing\" target=\"_blank\">Professional upgrade level<\/a> or higher, you may take advantage of Room Alert Link. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is Link?<\/h3>\n\n\n\n<p>Link is local software that you can install on your computer. It runs in the background as a Windows service. Link sits between RoomAlert.com and your Room Alert Monitors, communicating in both directions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why use it?<\/h3>\n\n\n\n<p>Room Alert Link makes it easy to discover your devices locally; plus, it allows RoomAlert.com to more quickly recognize when devices have stopped communicating. With Link, you can manually refresh the sensor data in RoomAlert.com at any time. Link also allows you to perform a firmware update with one button \u2014 from anywhere!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<div class=\"su-row\"><div class=\"su-column su-column-size-1-2\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n\n\n\n<p style=\"font-size:18px\"><strong>Default communication with RoomAlert.com<\/strong><\/p>\n\n\n\n<p>By default, your Room Alert Monitors communicate with RoomAlert.com in one direction: the devices push their sensor data up to the account, as shown below. RoomAlert.com waits to receive this data from the device.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/DefaultComm.png\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/DefaultComm.png\" alt=\"\" class=\"wp-image-27521\" width=\"297\" height=\"385\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/DefaultComm.png 593w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/DefaultComm-231x300.png 231w\" sizes=\"(max-width: 297px) 100vw, 297px\" \/><\/a><\/figure>\n\n\n<\/div><\/div><div class=\"su-column su-column-size-1-2\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n\n\n\n<p style=\"font-size:18px\"><strong>Link communication with RoomAlert.com<\/strong><\/p>\n\n\n\n<p>Room Alert Link effectively allows for bidirectional communication; RoomAlert.com can ask Link which devices are online, request updated sensor data and request firmware updates.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/LinkComm.png\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/LinkComm.png\" alt=\"\" class=\"wp-image-27523\" width=\"746\" height=\"769\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/LinkComm.png 746w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/LinkComm-291x300.png 291w\" sizes=\"(max-width: 746px) 100vw, 746px\" \/><\/a><\/figure>\n\n\n<\/div><\/div><\/div>\n\n\n\n<p>To further compare features, please see the tabs below. <\/p>\n\n\n<div class=\"su-accordion su-u-trim\"><div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Discovery with &amp; without Link<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n<div class=\"su-row\"><div class=\"su-column su-column-size-1-2\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n\n\n\n<p class=\"has-text-align-left\">   <strong>NOT USING LINK<\/strong><\/p>\n\n\n\n<ul>\n<li>RoomAlert.com recognizes a device as &#8220;disconnected&#8221; after it misses 2 scheduled pushes. <\/li>\n\n\n\n<li>As a result, it can take up to two hours (two 1-hour scheduled pushes) for RoomAlert.com to notify you if a device is disconnected.<\/li>\n\n\n\n<li>For more information, please see our FAQ, <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/avtech.com\/articles\/15801\/how-to-configure-a-not-pushing-alert-in-your-roomalert-com-account\/\" target=\"_blank\">How To Configure A &#8216;Not Pushing&#8217; Alert In Your RoomAlert.com Account.<\/a><\/li>\n<\/ul>\n\n\n<\/div><\/div><div class=\"su-column su-column-size-1-2\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n\n\n\n<p class=\"has-text-align-left\">   <strong>USING LINK<\/strong><\/p>\n\n\n\n<ul>\n<li>Link scans your network at a selected interval (15 seconds by default) to determine which Room Alert Monitors are online. <\/li>\n\n\n\n<li>Link sends this information to RoomAlert.com. <\/li>\n\n\n\n<li>If Link reports that a device has dropped off the network, RoomAlert.com can notify you right away.<\/li>\n\n\n\n<li>For more information, please see our FAQ, <a rel=\"noreferrer noopener\" aria-label=\"Room Alert Link Connection Status (opens in a new tab)\" href=\"https:\/\/avtech.com\/articles\/14989\/discover-devices-with-link\/\" target=\"_blank\">How To Discover Room Alert Devices With Link<\/a>.<\/li>\n<\/ul>\n\n\n<\/div><\/div><\/div>\n\n\n<\/div><\/div> <div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Firmware updates with &amp; without Link<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n<div class=\"su-row\"><div class=\"su-column su-column-size-1-2\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n\n\n\n<p class=\"has-text-align-left\">   <strong>NOT USING LINK<\/strong><\/p>\n\n\n\n<ul>\n<li>You must use either Room Alert Discovery, AVTECH&#8217;s legacy Device Discovery utility or Room Alert Manager software to perform firmware updates.<\/li>\n\n\n\n<li>You should perform the firmware update from a computer on the same local subnet as the Room Alert device.<\/li>\n\n\n\n<li> For more information, please see our FAQ, <a aria-label=\"How To Update Firmware On Room Alert Monitors (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/avtech.com\/articles\/164\/update-firmware-room-alert-monitors-2\/\" target=\"_blank\">How To Update Firmware On Room Alert Monitors<\/a>.<\/li>\n<\/ul>\n\n\n<\/div><\/div><div class=\"su-column su-column-size-1-2\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n\n\n\n<p class=\"has-text-align-left\">   <strong>USING LINK<\/strong><\/p>\n\n\n\n<ul>\n<li>Updating your device&#8217;s firmware is as simple as clicking 1 button.\n<ul>\n<li>Plus you can click that button from anywhere.<\/li>\n\n\n\n<li>Link is on the network, so you don&#8217;t need to be!<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>For more information, please see our FAQ, <a rel=\"noreferrer noopener\" href=\"https:\/\/avtech.com\/articles\/164\/update-firmware-room-alert-monitors-2\/\" target=\"_blank\">How To Update Firmware On Room Alert Monitors<\/a>.<\/li>\n\n\n\n<li>As of v1.2.0, Link can also perform firmware updates from its local web interface.<\/li>\n<\/ul>\n\n\n<\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div>\n\n\n<div class=\"su-note\"  style=\"border-color:#bcc3cd;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#d6dde7;border-color:#ffffff;color:#305d8c;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\">\n\n\n\n<p>For information about installing Link, please see our FAQ, <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/avtech.com\/articles\/14898\/how-to-install-link\/\" target=\"_blank\">How to Install Link<\/a>.<\/p>\n\n\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>If your organization&#8217;s Room Alert Account is at the Professional upgrade level or higher, you may take advantage of Room Alert Link. What is Link? Link is local software that you can install on your computer. It runs in the background as a Windows service. Link sits between RoomAlert.com and your Room Alert Monitors, communicating [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[173],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/14851\/an-overview-of-room-alert-link\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"An Overview Of Room Alert Link - AVTECH\" \/>\n<meta property=\"og:description\" content=\"If your organization&#8217;s Room Alert Account is at the Professional upgrade level or higher, you may take advantage of Room Alert Link. 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