{"id":12022,"date":"2018-09-07T12:12:07","date_gmt":"2018-09-07T16:12:07","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=12022"},"modified":"2025-01-06T12:57:37","modified_gmt":"2025-01-06T17:57:37","slug":"how-to-troubleshoot-a-room-alert-monitors-sensor-data-pushes-not-getting-through-to-roomalert-com-2","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/12022\/how-to-troubleshoot-a-room-alert-monitors-sensor-data-pushes-not-getting-through-to-roomalert-com-2\/","title":{"rendered":"How To Troubleshoot A Room Alert Monitor’s Sensor Data Pushes Not Getting Through To RoomAlert.com"},"content":{"rendered":"
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If your Room Alert Monitor is successfully communicating with RoomAlert.com, you’ll see the device listed in your Devices Inventory<\/em> with a green<\/strong> <\/span>status icon. In the image to the right:<\/p>\n\n\n

\"\"<\/a> Example RA32E is<\/em> communicating with our Room Alert Account.<\/p>\n

\"\"<\/a> Example RA12E <\/em>and \"\" <\/a>Example RA4E <\/em>are not communicating with our Room Alert Account.<\/p>\n

\"\"<\/a> The push feature on Example RA3E <\/em>is disabled, so this unit is also not communicating with the account.<\/p>\n\n\n

If your device does not have a green status icon…<\/strong><\/h4>\n\n\n\n

First check if you can access your Room Alert Monitor locally. If you’re on the same subnet as the device, type its IP address directly into your web browser’s address bar.<\/p>\n\n\n\n

If the web interface successfully loads, please continue with the steps below to determine why the pushes to RoomAlert.com aren’t getting through.<\/p>\n\n\n<\/div><\/div>\n\n\n

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\"\"<\/figure>\n\n\n<\/div><\/div>\n\n\n<\/div>\n\n\n
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<\/span>Step 1: Check your device's firmware version.<\/div>
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In order to push its sensor data to RoomAlert.com, your compatible device must be running at least the minimum firmware version listed below.<\/p>\n\n\n

Current Compatible Models<\/h2>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Model<\/th>\n<\/tr>\n<\/thead>\n
Room Alert MAX<\/td>\n<\/tr>\n
Room Alert 32S<\/td>\n<\/tr>\n
Room Alert 12S<\/td>\n<\/tr>\n
Room Alert 3S<\/td>\n<\/tr>\n
Room Alert 32E\/W<\/td>\n<\/tr>\n
Room Alert 12E<\/td>\n<\/tr>\n
Room Alert 4E<\/td>\n<\/tr>\n
Room Alert 3E<\/td>\n<\/tr>\n
Room Alert 3 Wi-Fi<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<\/div><\/div>\n\n\n
<\/span>Step 2: Check the information in the Device Details page.<\/div>
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Click on a Room Alert Monitor in the Devices Inventory<\/em> list to open its Device Details<\/em> page. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The Push Status<\/em> is listed in the Device Details at the top of the page. <\/p>\n\n\n

\"\"<\/a> indicates that the device is successfully pushing sensor data to the account.<\/p>\n

\"\"<\/a> indicates that the device hasn’t pushed data to the account in at least 2 hours.<\/p>\n

\"\"<\/a> indicates that the device hasn’t pushed data to the account since before the last RoomAlert.com release.<\/p>\n

\"\"<\/a> indicates that the push feature is disabled on the Room Alert Monitor.<\/p>\n

For instructions to enable the push feature, please see How To Enable\/Disable Push To RoomAlert.com<\/a>.<\/p>\n

If your device was previously communicating with the Room Alert Account and suddenly stopped, take note of the “Last push received” timestamp.<\/p>\n

\"\"<\/a><\/p>\n

Did you make any changes to the device on this date? Were any network changes introduced on this date?<\/p>\n\n<\/div><\/div>\n\n\n

<\/span>Step 3: Check your Room Alert's IP address configuration.<\/div>
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If your Room Alert Monitor is configured with a static IP address, check its settings for any invalid addresses or typos.<\/p>\n\n\n\n