1. To perform a firmware update on a single Room Alert Monitor, select the … beside the device, and choose the Update Firmware… option.
   
2. Then, in the Update Firmware window, you may choose to either:
   • Have the utility get the latest firmware automatically, or
   • Browse to a firmware file that you previously downloaded.
     
3. Select Continue, and then select Update Now to apply the firmware update.

1. To perform a firmware update on multiple Room Alert Monitors, first select the checkboxes beside all of the device you wish to update.
   
2. Then in the Bulk Device Actions list, select the Update Firmware… option.
   
3. Then, in the Update Firmware window, you may choose to either:
   • Have the utility get the latest firmware automatically, or
   • Browse to a firmware file that you previously downloaded.
     This option is only available if all selected devices are the same model type.
     
4. Select Continue, and then select Update Now.

In your RoomAlert.com account:

• Navigate to Devices–>Room Alert Link–>name of your Link.
  • Confirm that Connection to RoomAlert.com displays “Connected.” This means your local installation of Link is communicating with your RoomAlert.com account.
  • Then, in the Locally discovered devices list, check for a Register button next to the unit you wish to update.
    • If you see that button, click it to register that device to your RoomAlert.com account.
    • If you don’t see that button, that device is already registered.
• Once your Room Alert is registered, you may initiate updates to your unit remotely through your RoomAlert.com account. See Initiate Update below.

Initiate Update

1. In your RoomAlert.com account, navigate to Devices–>your Room Alert to open your unit’s Device Details page.
2. In the upper left section of the header, locate the Firmware field and select Update.
   
3. In the page that appears, select Update Firmware to start the update.
4. A progress bar appears. It shows the progress of each file that is uploaded to the Room Alert.
   
5. A confirmation message appears when the update is complete. Your Room Alert will then reboot with the firmware update applied.
   

1. Locate the unit you wish to update in Link’s list of discovered devices.
2. Select the Update button that appears next to that unit.
   
3. You’ll see a confirmation box appear.
4. Close any instances of the device’s web interface that are open in your browser, and then select Update Now.
   • Room Alert ‘S’ models only: you’ll be prompted to enter credentials before you update.
     
     • If you haven’t saved custom credentials on your device yet, use these default credentials:
       Username: admin
       Password: password
5. While the firmware update is in progress, you may select the Update button again to view a progress bar.
   
6. When the update completes, you’ll see a green check mark next to the unit in the list. Your Room Alert will reboot with the firmware update applied.
   

1. Open the Device Discovery utility. You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.

2. Select Search. After a moment, your devices will populate the screen.

3. Select the unit you wish to update.

4. Select Update at the top right corner of the screen.

5. When the Update Firmware alert appears, select OK.

6. When the Choose Firmware File To Upload window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Upload.

7. You’ll see a Progress box appear, which gives you the option to cancel the update if you wish.

8. Once the firmware file has been uploaded, the Please Review Update.log File dialog box appears.

– You may select Yes if you’d like to view details about the update; otherwise, select No to close the box.

9. Your unit will reboot with its firmware updated.

1. Open Device ManageR in your web browser. You may open it by entering ‘localhost:8080’ or ‘<IP of host system>:8080’ in your browser’s address bar.

2. Your devices will immediately populate the Discovered Devices list to the left.

3. Select the unit you wish to update.

4. Select Update Firmware, which you can find as a link below the unit name in the device list or as a button in the main viewing pane to the right.

5. When the Update Firmware dialog box appears, select Browse.

6. When the file selection window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Open.

7. The Update Firmware dialog box will now display the name of the update file. Select Update.

8. You’ll see a progress bar and information about the status of the update. Once it is complete, you may select Close Window to close the dialog box.

9. Your unit will automatically reboot with its firmware updated.

In order to send alerts based on thresholds, your Room Alert Monitor must have access to connect to your mail server.

Open outbound TCP port 25 or 587* (or the port that your mail server uses) on anything on your network that stands between the Room Alert Monitor and your mail server.

*Only Room Alert ‘S’ models allow TLS connections over port 587 (by default).

Room Alert needs to resolve domains (domain.example.com) to IP addresses (192.168.2.100). To do so, it must communicate with your DNS (domain name server).

Open outbound UDP port 53 on anything on your network that stands between the Room Alert Monitor and your DNS.

Room Alert needs to resolve the following domains:

• push.roomalert.com
  • To push device and sensor data to your RoomAlert.com account
• your mail server’s domain (if you entered it in the mail.example.com format)
  • To send email notifications directly from the unit
• time.nist.gov
  • To get the time from the default time server
• your custom time server domain
  • To get an IP result from the Resolve Host Name button on the Settings–>Advanced–>Date & Time Configuration page

You can open the Room Alert web interface from a computer that’s on the same network as the device by typing its IP address directly into your web browser’s address bar.

Open outbound TCP port 80 or 443* (by default) on anything on your network that stands between the Room Alert Monitor and your computer.

*Only Room Alert ‘S’ models allow HTTPS connections over port 443 (by default).

To get the correct time to display in the Room Alert Status page and in alert messages, the Room Alert Monitor must contact an NTP server.

Open outbound UDP port 123 on anything on your network that stands between the Room Alert Monitor and NTP server.

The Room Alert 4E can receive SNMP traps from other network devices (such as printers, fax machines, etc.)

Open inbound UDP port 162 on anything on your network that stands between the Room Alert 4E and the SNMP-enabled device.

In order to send alert notifications, Room Alert Manager must have access to connect to your mail server.

Open outbound TCP port 25 or 587 (or the port that your mail server uses) on anything on your network that stands between Room Alert Manager and your mail server.

In order for Room Alert Manager to send email notifications, you must first enter your mail server settings in the Email Settings page.

If you enter your mail server in the domain format (mail.example.com), Room Alert Manager will need to resolve it to an IP addresses (192.168.2.100). To do so, it must communicate with your DNS (domain name server).

Open outbound UDP port 53 on anything on your network that stands between Room Alert Manager and your DNS.

Room Alert Manager can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 6234 on anything on your network that stands between Room Alert Manager and the Room Alert Monitor.

If Room Alert Manager discovered your Room Alert Monitor automatically (by UDP broadcast) or manually (by TCP scan), it will regularly send requests for sensor data to the Room Alert. This is how Room Alert Manager monitors the device’s current sensor readings and tracks alerts.

Open outbound TCP port 80 or 443 (by default) on anything on your network that stands between Room Alert Manager and the Room Alert Monitor.

*This port corresponds to the Room Alert Monitor’s Web Access port.

You can access Room Alert Manager’s web interface from any computer on the same network as Room Alert Manager’s host system. To do so, Room Alert Manager’s web access port (9393 by default) must be unblocked.

Open inbound TCP port 9393 (by default) on anything on your network that stands between Room Alert Manager’s host system and your computer.

Room Alert Manager can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP scan).

To automatically discover your devices, open inbound & outbound UDP port 30718 on anything on your network that stands between Room Alert Manager and the Room Alerts.

To manually discover your devices, open inbound & outbound UDP ports 30719 & 30720 on anything on your network that stands between Room Alert Manager and the Room Alerts.

Room Alert Discovery can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 6234 on anything on your network that stands between Room Alert Discovery and the Room Alert Monitor.

Room Alert Discovery can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP scan).

To automatically discover your devices, open inbound & outbound UDP port 30718 on anything on your network that stands between Room Alert Discovery and the Room Alerts.

To manually discover your devices, open inbound & outbound UDP port 30719 on anything on your network that stands between Room Alert Discovery and the Room Alerts.

Your RoomAlert.com account receives pushes of device and sensor data from your Room Alert Monitor.

If the pushes cannot reach RoomAlert.com, your device will appear as offline in the account.

Open outbound TCP port 80 or 443* on anything on your network that stands between the Room Alert Monitor and the Internet.

*Only Room Alert ‘S’ models push data to Room Alert Account over port 443 (by default).

Link can perform firmware updates on Room Alert Monitors. Updates to Room Alert ‘E’ models occur over UDP port 69.

Open outbound UDP port 69 on anything on your network that stands between Link and the Room Alert Monitor.

Link can perform firmware updates on Room Alert Monitors. Updates to Room Alert ‘S’ models occur over UDP port 6234.

Open outbound UDP port 6234 on anything on your network that stands between Link and the Room Alert Monitor.

Link sends device and sensor data to your RoomAlert.com account.

Open outbound HTTPS port 443 on anything on your network that stands between Links’s host system and the Internet.

You can access Link’s web interface from any computer on the same network as Link’s host system. To do so, Link’s web access port (8989 by default) must be unblocked.

Open inbound TCP port 8989 (by default) on anything on your network that stands between Links’s host system and your computer.

Link can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP unicast).

To discover your devices, open inbound UDP port 30718 on anything on your network that stands between Link and Room Alerts.

AVTECH’s Device Discovery utility can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 69 on anything on your network that stands between the Device Discovery utility and Room Alert Monitor.

AVTECH’s Device Discovery utility can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a UDP scan).

To discover your devices, open inbound UDP port 30718 on anything on your network that stands between the utility and Room Alerts.

In order to send alert notifications, Device ManageR must have access to connect to your mail server.

Open outbound TCP port 25 (or the port that your mail server uses) on anything on your network that stands between Device ManageR and your mail server.

In order for Device ManageR to send email notifications, you must first enter your mail server settings in the SMTP Email page.

If you enter your mail server in the domain format (mail.example.com), Device ManageR will need to resolve it to an IP addresses (192.168.2.100). To do so, it must communicate with your DNS (domain name server).

Open outbound UDP port 53 on anything on your network that stands between Device ManageR and your DNS.

Device ManageR can perform firmware updates on Room Alert Monitors.

Open outbound UDP port 69 on anything on your network that stands between Device ManageR and the Room Alert Monitor.

If Device ManageR discovered your Room Alert Monitor automatically (by UDP broadcast) or manually (by TCP scan), it will regularly send requests for sensor data to the Room Alert. This is how Device ManageR monitors the device’s current sensor readings and tracks alerts.

Open outbound TCP port 80 (by default) on anything on your network that stands between Device ManageR and the Room Alert Monitor.

You can access Device ManageR’s web interface from any computer on the same network as Device ManageR’s host system. To do so, Device ManageR’s web access port (8080 by default) must be unblocked.

Open inbound TCP port 8080 (by default) on anything on your network that stands between Device ManageR’s host system and your computer.

Typically, you do not need to enable Push to Device ManageR in your Room Alert Monitor. Room Alert pushes to Device ManageR should only be used if Device ManageR’s auto-discovery and UDP communications are disabled, and advanced discovery is not used.

If you do need to use Push to Device ManageR, open inbound TCP port 8080 (by default) on anything on your network that stands between Device ManageR and the Room Alert Monitor.

You can create alerts in Device ManageR to monitor your Axis camera. In order for the software to know when motion is detected, your Axis camera must send a notification to Device ManageR.

Open inbound TCP port 8085 (by default) on anything on your network that stands between Device ManageR and your Axis camera.

Device ManageR can discover your Room Alert Monitors automatically (by a UDP broadcast) or manually (by a TCP scan).

To automatically discover your devices, open inbound UDP port 30718 on anything on your network that stands between Device ManageR and the Room Alerts.

To manually discover your devices, open inbound TCP port 30718 on anything on your network that stands between Device ManageR and the Room Alerts.

You can use an SNMP program to send GET requests to your Room Alert Monitor for device and sensor data.

Open outbound UDP port 161 on anything on your network that stands between the Room Alert and your SNMP program’s host system.

You can configure your Room Alert Monitor to send traps to your SNMP program in response to an alert condition.

Open inbound UDP port 162 on anything on your network that stands between the Room Alert and your SNMP program’s host system.