*Note that Room Alert MAX devices are not yet supported in Room Alert Manager.

Before You Begin

First, let’s make sure Room Alert Manager is the right choice for you…

• Review your monitoring options: An Overview Of Room Alert Monitoring Platforms.

• Review the software’s requirements: System Requirements & Browser Compatibility for Room Alert Products & List Of Ports Required By Room Alert Products.

Getting Started

These guides will help you configure the basics…

1. First, download and install Room Alert Manager. These guides show you how: How to Download Firmware & Software from Your RoomAlert.com Account & How To Install Room Alert Manager.
2. Then access the software: How to Access Room Alert Manager’s Web Interface.
3. Next, discover your Room Alert Montior(s): How To Discover Devices With Room Alert Manager.
4. Now you can configure alerts & view sensor data: How To Create Alerts In Room Alert Manager & How To Graph Your Room Alert Sensor Data.

Best Practices

Start smart! We highly recommend taking the following steps…

1. Set up an external database to store your historic sensor data: How To Configure Room Alert Manager To Write To An External Database.
2. Configure the software to only keep the data you need: How To Configure Data Retention Settings In Room Alert Manager.
3. Periodically backup your settings: How To Export And Import Your Room Alert Manager Settings.

Security

Options for securing the software…

1. Configure users with desired roles, and assign them to device groups: How To Configure Users In Room Alert Manager & How To Configure Device Groups In Room Alert Manager.
2. Configure software Security Settings: How To Manage Security Settings In Room Alert Manager.
3. Use MFA: How To Use Multi-factor Authentication In Room Alert Account & Room Alert Manager.
4. Install a custom certificate: How To Use An SSL Certificate With Room Alert Manager.

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Installing (or Updating) Room Alert Manager

You may install or update Room Alert Manager by following these steps.

1. Download the Room Alert Manager installer from your account at RoomAlert.com.
   • This FAQ shows you how: How to Download Firmware and Software from Your RoomAlert.com Account.
2. Once the download completes, click on the AVTECHRoomAlertManager_windows-x64_X_X_X.exe file to start the installer.
   • You’ll see a progress bar while the installer loads
     
3. When the User Account Control dialog box appears, select Yes.
   
4. First, accept the license agreement and then select Next.
   
5. Then follow the on-screen prompts, which will guide you through the installation.
   
6. By default, Room Alert Manager uses port 9393 for its web interface.
   • If another service on your system is already using port 9393, you’ll see this message in Room Alert Manager’s installer:
     
   • Erase 9393 and enter a different, unused port for Room Alert Manager’s web interface.
   • Then select Next to continue with the installation.
7. When the installation completes, select Finish. Room Alert Manager will then automatically open in your web browser.
   

Uninstalling Room Alert Manager

If you wish to remove the program, or you’ve been instructed to do so by Technical Support, you may uninstall Room Alert Manager by following these steps. (Please note that it is typically not necessary to uninstall your old copy of Room Alert Manager before you update – you may simply follow the instructions above.)

1. To uninstall Room Alert Manager, navigate to Start–>Control Panel–>Programs & Features in your Windows computer.
2. Locate AVTECH Room Alert Manager in the list of programs in the Uninstall or change a program window.
3. Right click on AVTECH Room Alert Manager and select Uninstall/Change.
   
4. When the User Account Control dialog box appears, select Yes.
   
5. Then follow the on-screen prompts, which will guide you through the uninstallation process.
   

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To open Room Alert Manager’s web interface, follow these steps.

1. Open a compatible web browser. Internet Explorer is not compatible.

2. In the address bar at the top of the browser screen, enter one of the following:

If you are on Room Alert Manager’s host computer, enter this:

• localhost:9393

If you are on a different computer on the same network, enter this:

• IPAddressOfRoomAlertManager’sHostComputer:9393

3. When Room Alert Manager’s login page opens, enter your username and password.

The default Admin user’s credentials are:

• Username: admin
• Password: password

4. Select Sign in or press the Enter key on your keyboard to open Room Alert Manager.

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Room Alert Manager can discover these types of Room Alert Monitors: Room Alert 32S, 12S, 3S, 32E/W, 12E, 4E, 3E and 3 Wi-Fi.

Room Alert Manager scans your network in the following ways:

• Automatic discovery with a UDP broadcast on UPD Port 30718.
• Manual discovery with a UDP scan on UDP Port 30719.

For more information about these types of discovery, please see the tabs below.

Automatic Discovery With Room Alert Manager

Room Alert Manager runs in the background as a Windows service even when you don’t have it open in your browser. By default, it scans your network every 30 seconds using a broadcast on UDP Port 30718.

If your Room Alert Monitor is not automatically discovered, we first recommend checking that UDP port 30718 is open between the device and the computer running Room Alert Manager. For more information, please see List Of Ports Required By Room Alert Products.

If Room Alert Manager still does not automatically discover your Room Alert Monitor, follow the instructions in the next section to manually discover the device.

Manual Discovery With Room Alert Manager

If your Room Alert 32S, 12S, 3S, 32E, 12E, 4E, 3E or 3 Wi-Fi is not automatically discovered by Room Alert Manager, you can try manually discovering the device by scanning its IP address or a range of IP addresses.

Please follow these instructions to manually discover your device:

1. First open Room Alert Manager’s web interface.
   • You may open it by entering ‘localhost:9393’ or ‘<IP address of host system>:9393’ in your browser’s address bar. For more information, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In Room Alert Manager’s interface, navigate to Devices –> Room Alert Monitors.
   
3. Then select the Find Room Alerts… button at the top of the page.
   
4. This will open the Find Room Alert Monitors By IP Address window, where you may choose to scan a single IP address or a range of IP addresses.
   • To scan a single IP address:
     • First select the Single IP Address radio button.
     • Then enter the IP address into the available field.
       
   • To scan a range of IP addresses:
     • First select the Range of IP Addresses radio button.
     • Then enter the first IP address of the range and the last IP address of the range.
       
   • Select Start Scan to begin scanning the single or range of IP addresses.
     
5. While the scan is running, you’ll see a spinner beside each IP address, as shown below.
   
6. Once the scan is complete, you’ll see a message telling you whether a device was found at each IP address.
   • Select Add Devices to Inventory to add all discovered devices to Room Alert Manager’s Inventory list.
     

To stop Room Alert Manager from scanning an IP address, follow these instructions:

1. In Room Alert Manager’s interface, navigate to Settings –> Discovery.
   
2. Then select the Manual Discovery tab.
   
3. Locate the device you wish to remove from the IP Addresses Included in Manual Discovery list.
4. Then select the trash can icon beside the device.
   
5. Lastly, in the confirmation dialog box, select Remove.
   

For information about other discovery settings in Room Alert Manager, please see the Room Alert Manager Discovery Settings tab below.

Push to Room Alert Manager Discovery

If your Room Alert is not discovered in Room Alert Manager by automatic or manual discovery, you may configure your device to push its sensor data to the software.

For more information, please see our FAQ, How To Configure Push To Room Alert Manager.

Room Alert Manager Discovery Settings

Follow these instructions to view Room Alert Manager’s Discovery Settings:

1. First open Room Alert Manager’s web interface.
   • You may open it by entering ‘localhost:9393’ or ‘<IP address of host system>:9393’ in your browser’s address bar. For more information, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In order to access discovery settings in Room Alert Manager, you must log in as an admin-level user.
   • For more information, please see the “Types of user roles” section of our FAQ, How To Configure Users In Room Alert Manager.
3. In Room Alert Manager’s interface, navigate to Settings –> Discovery.
   
4. Room Alert Manager’s Discovery settings are split into four tabs:
   
   Select the tabs below for detailed information about each section.

General DiscoveryAutomatic DiscoveryManual DiscoveryPush Discovery

The General Discovery Settings tab is shown below at defaults:

• In this tab, you may view and edit the Discovery Scan Interval.
  • This interval controls how frequently Room Alert Manager scans the network to discover devices, either automatically or manually.
  • The Discovery Scan Interval must be higher than the discovery timeout values saved in the Automatic Discovery and Manual Discovery tabs.

The Automatic Discovery Settings tab is shown below. All settings are set to default, except that we added an Excluded Network Adapter.

In this tab, you may view and edit the following settings:

• Enable Automatic Discovery
  • Automatic discovery is enabled by default. You may disable it in order to stop Room Alert Manager from automatically discovering devices on your network.
  • If you disable automatic discovery, any previously discovered devices will change to “Not Discovered” in Room Alert Manager’s Inventory list.
• IP Addresses Excluded from Automatic Discovery
  • You may enter any IP addresses that you want Room Alert Manager to skip when it scans your network.
• Network Adapters for Automatic Discovery
  • By default, Room Alert Manager looks for devices visible to each of its host computer’s enabled and connected network adapters. You can exclude adapters from discovery scans if you wish.
• Automatic Scan Timeout
  • This value determines how many seconds Room Alert Manager waits after a scan for a response from the device.
• Missed Automatic Scan Threshold
  • This value determines the number of scans it takes for Room Alert Manager to consider a previously discovered device as no longer discovered.
• Time until Undiscovered
  • Multiplying the missed scan interval by the missed scan threshold tells you how many seconds it takes Room Alert Manager to consider a previously discovered device as no longer discovered.

The Manual Discovery Settings tab is shown below. All settings are set to default, except that we added a manual scan on one IP address.

In this tab, you may view and edit the following settings:

• IP Addresses Included in Manual Discovery
  • This list displays any IP addresses that Room Alert Manager has been configured to scan over TCP Port 30718.
  • To stop Room Alert Manager from scanning an IP address, select the trash can icon beside it.
• Manual Scan Timeout
  • This value determines how many seconds Room Alert Manager waits after a scan for a response from the device.
• Missed Manual Scan Threshold
  • This value determines the number of scans it takes for Room Alert Manager to consider a previously discovered device as no longer discovered.
• Time until Undiscovered
  • Multiplying the missed scan interval by the missed scan threshold tells you how many seconds it takes Room Alert Manager to consider a previously discovered device as no longer discovered.

The Push Discovery Settings tab is shown below. All settings are set to default, with one device currently pushing its data to the software.

In this tab, you may view and edit the following settings:

• Devices Discovered by Push
  • This list displays any devices that have pushed sensor data to Room Alert Manager, along with the push interval configured on the device.
  • To remove a device from Push Discovery, click the ellipses beside it. You can then choose to Switch to Automatic Discovery or Manual Discovery.
    
  • If Room Alert Manager receives any additional sensor data pushes from the device, it will appear in this list again. (To prevent this, make sure the Push to Room Alert Manager feature has been disabled in the device’s web interface.)
• Missed Push Threshold
  • This value determines the number of missed pushes before Room Alert Manager considers a device as no longer discovered.

5. Each discovery settings tab has its own Save Changes button at the bottom of the tab. If you make changes in one tab, you must save settings before navigating to a different tab.
   

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You may also create new users so that multiple members of your team may access the software. When configuring new users, you have the choice of three user roles, each with its own level of access to the software.

For more information, please see the tabs below.

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Example Alert

This example alert will trigger when…

• Device  Example RA32S
• Sensor  Internal Sensor
• Channel  Temperature
• is  greater than | 80 | °F
• for a duration of 2 minutes.

Then Room Alert Manager will notify our IT team.

The post How To Create Alerts In Room Alert Manager appeared first on AVTECH.

• In-app messages to a Room Alert Manager user
  (see example to the right)
• Email messages
  (sent to a pre-configured user or to any email address)
• Email-to-SMS address messages
• SMS messages through a modem
  (see How To Configure Your SMS Modem in Room Alert Manager)

For information about configuring actions to toggle Light Towers & Relays, please see: How To Configure Light And Relay Actions In Room Alert Manager.

For information about configuring server command actions, please see: How To Configure Server Command Actions In Room Alert Manager.

For information about configuring Axis Image Capture actions, please see: How To Configure An Image Capture Action In Room Alert Manager.

To configure an action in Room Alert Manager, please follow these steps:

1. Open Room Alert Manager in your web browser.
   • You may open it by entering ‘localhost:9393’ or ‘<IP address of host system>:9393’ in your browser’s address bar. For more information, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In order to edit actions in Room Alert Manager, you must log in as an admin-level or manager-level user.
   • For more information, please see the “Types of user roles” section of our FAQ, How To Configure Users In Room Alert Manager.
3. Select Actions in the navigation bar to the left of the screen.
   
4. The Notification Groups page will open by default. This is the action type we’ll configure in our example.
5. Then select the Create a New Notification Group button.
   
6. Give your Notification Group a unique name.
   • The default name is “New Notification Group 1” but we’ve renamed ours “Notify IT Team.”
     
7. Next, set up your first recipient.
   • In Choose recipient type, we’ve selected Room Alert Manager user.
     
   • Additional fields will populate according to your choice.
   • In Choose a user, we’ve selected our user IT Mgr.
     
   • In Choose a delivery method, we’ve selected In-app Notification.
     
8. Select the +Add another recipient button to create a multi-line action.
   You may add as many different notifications to your action as you’d like.
   
   • We have a total of 4 recipients in our multi-line action.
     

8. Select Save Changes to save your action.
   
9. You’ll return to the main Notification Groups list, where you can view your group’s details:
   
   • In the list view, you’ll see how many alerts this action is currently associated with. In our example above, the action is Not Used.
   • The image below shows what it would look like if the action was used in 2 alerts:
     
   • Select the 3 dots to edit or delete the action. (An action cannot be deleted if it is currently associated with an alert.)
     
10. Once your action is configured, you may associate it with any alert. Please see our FAQ, How To Create Alerts In Room Alert Manager.
    

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• Room Alert ‘S’ models: Firmware Updates and Light Tower/Relay Actions
• Room Alert 3W: Discovery, Device Data Retrieval and Firmware Updates
• Room Alert ‘E’ models do not require credentials to be stored in Room Alert Manager.

Follow these instructions to save your device credentials in Room Alert Manager:

1. First open Room Alert Manager’s web interface.
   • You may open it by entering ‘localhost:9393’ or ‘<IP address of host system>:9393’ in your browser’s address bar. For more information, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In order to configure device credentials in Room Alert Manager, you must log in as an admin or manager-level user.
   • For more information, please see the “Types of user roles” section of our FAQ, How To Configure Users In Room Alert Manager.
   • Additionally, if you are logged in as a manager-level user, the devices must be within your assigned device groups. For more information, please see our FAQ, How To Configure Device Groups In Room Alert Manager.
3. In Room Alert Manager’s interface, navigate to Devices –> Room Alert Monitors.
   
4. Locate the device you wish to edit in the Device Inventory list.
   
   • If the device is not discovered, please see our FAQ, How To Discover Devices With Room Alert Manager.
5. Select the ellipses next to the device and then select Update Credentials.
   
6. This will bring you to the Device Credentials Form.
   
   • The top of the form lists the device name, device model, MAC address and IP address.
   • Last Updated shows the last time that the device credentials were updated in Room Alert Manager.
     • This field is blank if you haven’t yet saved credentials for this device in Room Alert Manager.
   • When left blank, the Username defaults to admin.
     • The username for the Room Alert 3W is always admin (this cannot be changed on the device).
   • When left blank, the Password defaults to password (or PASSWORD for the Room Alert 3W)
7. To change the credentials, select Edit.
   
   • Enter the device’s username and password.
     • Select Reset To Device’s Default Credentials to set both fields back to the defaults (admin, password).
   • When you’re done, select Save Changes.
     
8. You’ll return to the Device Credentials Form, where you may test the newly saved credentials.
   
   • The result of the test will appear as an in-app message.
     
9. Select Done to return to your Device Inventory list.

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1. Open Room Alert Manager in your web browser.
   • You may open it by entering ‘localhost:9393’ or ‘<IP address of host system>:9393’ in your browser’s address bar. For more information, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In order to configure data retention settings in Room Alert Manager, you must log in as an admin-level user.
   • For more information, please see the “Types of user roles” section of our FAQ, How To Configure Users In Room Alert Manager.
3. Select Settings –> Devices in the navigation bar to the left.
   
4. The page is split into three tabs: Device Data , Camera Images & Archived Devices.
   Select the tabs below for further information.

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Step 1: Navigate to the Email Settings page in Room Alert Manager.

1. Open Room Alert Manager in your web browser.
   • You may open it by entering ‘localhost:9393’ or ‘<IP address of host system>:9393’ in your browser’s address bar. For more information, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In order to access Room Alert Manager’s email settings, you must log in as an admin-level user.
   • For more information, please see the “Types of user roles” section of our FAQ, How To Configure Users In Room Alert Manager.
3. Go to Settings–>Email/SMS in the navigation bar to the left.
   
4. he Email Settings tab opens by default. Below is the Email Settings form shown at defaults.
   

Step 2: Enter your Sender settings.

1. In Send messages from, enter the email address you want the alerts to come from.
   • This email address must already exist on your mail server.
2. In Send messages in, you may leave the default option, HTML, or select Plain text.
   

Step 3: Enter your Primary Mail Server settings.

1. In Mail Server Hostname or IP Address, enter the hostname or IP address of your mail server.
2. Select Use TLS Encryption if you mail server requires TLS.
   • When this option is selected, the mail server port defaults to 587.
   • Otherwise the mail server port default to 25.
3. Select Use Custom Mail Server Port if your mail server uses a different port.
   • Then enter your port number in Mail Server Port.
4. In Server Communication Timeout, you may change the timeout value if needed.
   • Typically, you leave the Timeout at the default, 5.
5. Select Use Authentication if the return address email account requires a username and password. Then enter your username and password.
   

Step 4 (Optional): Configure a Backup Mail Server.

You may configure a backup mail server if you wish. Room Alert Manager will only use this backup if an email attempt with the primary mail server fails, as it would if that mail server is temporarily unavailable or unexpectedly down.

1. First select Enable Backup Mail Server.
2. Then follow the same steps as above to configure your backup mail server settings.
   

Step 5: Send a test email.

Once you’ve entered all of your mail server information, it’s a good idea to send a test email to make sure you configured your settings correctly.

1. Select the Send Test Email button to open the Mail Server Test window.
   
2. Choose either your Primary Mail Server or Backup Mail Server (if configured).
   
3. Enter the email address where you would like the test email to be sent.
   
4. Select Send Test Message.
   
5. Room Alert Manager will attempt to send a test email through your mail server.
   • If the test is successful, you will see a “Test Succeeded” message.
     
   • Otherwise, you’ll see a “Test Failed” message with details about the failed attempt.
   • For help troubleshooting, please see our FAQ, What To Do If Email From Room Alert Manager Is Not Working.
6. Select Done to close the window or Retry to send another test email.

Step 5: Save your settings.

Select Save Changes at the bottom of the page to save your mail server settings.

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