In Room Alert Account, tags are customizable labels that you can apply to devices and alerts, making it easy to organize and manage your data.

Think of tagging as a way to group items or sort them into virtual folders based on criteria that matter to you—such as physical location, criticality, or responsible team.

Once tags are applied, you can filter device and alert lists accordingly and even save those filters as “Saved Searches,” allowing you to quickly access different views of your data.

For more information about Searches, please see How To Save Searches In Room Alert Account.

Tagging Items

Follow these steps to tag device(s) or alert(s):

1. First, find the item(s) you wish to tag within the Devices list or Alerts list.
2. Select the checkbox beside the desired device(s) or alert(s).
   • You may filter the list on various criteria and use the bulk checkbox above the list to select items in bulk.
3. Select the tag icon above the list to open the Update Tags modal.
4. Select any tags from the list that you wish to apply.
   • The list includes some default tags: Critical and Warning.
   • To create a brand new tag, first type the desired tag into the Search field. Then, toward the bottom of the modal, select Create tag “…”
5. Once you’ve selected your tag(s), click Apply Changes.

Tags can also be created through the Guidance → Tags page (see below for instructions).

Tags can also be applied to alerts from within the Create Alert form.

Managing Tags

Follow these steps to tag device(s) or alert(s):

1. First, navigate to the Guidance → Tags page.
2. Here, you’ll see a list of all the tags saved to your account, including the default tags: Critical and Warning.
   • Beside each tag is a count of the number of alerts and devices associated with that tag.
   • Clicking on a count opens the corresponding list with the tag applied as a filter.
3. From this page, you may edit or delete any tags. You may also create new tags that you later associate with device(s) and/or alert(s).

The post How To Tag Devices & Alerts In Room Alert Account appeared first on AVTECH.

A Data Group is a saved collection of sensor channels from one or more Room Alert Monitors, Axis cameras, and/or ping devices. You may choose to group your sensor channels according to their physical location, the type of equipment they’re monitoring, etc.

From within a Data Group‘s Details page, you can easily view the latest readings from your collection of sensors, check their alarm status, graph sensor data to track trends in your environment, and export historical sensor data for auditing purposes.

To view your saved Data Groups, please follow the instructions below.

1. Log in to your RoomAlert.com Account or Room Alert Manager.
   • You may sign into your Room Alert Account at https://account.roomalert.com/gateway
   • For instructions to access Room Alert Manager, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In the navigation bar to the left, select Sensor Data and Reports –> Data Groups to open a list of your saved groups.
   
3. If you haven’t saved any Data Groups yet, please select the Explore button, and then follow the instructions in this FAQ: How To Graph Your Room Alert Sensor Data.

4. By default, your saved Data Groups will appear as miniature graphs, each showing 24 hours worth of data.
   
   • If you wish you may instead view them in a List View, as shown below.
     
   • If a Data Group contains any sensor channel(s) currently associated with one or more triggered alert(s), it gets listed in red at the top of your list.
5. Select the ellipsis beside any Data Group to:
   
   • View your graphed data. (You can also simply select the group’s name to open it.)
   • Delete your group, if desired.

The post How To View Room Alert Data Groups appeared first on AVTECH.

The post How To Graph Your Room Alert Sensor Data appeared first on AVTECH.

You may update your MAX Base Station through its local web interface. Please see How To Update Firmware On MAX Base Stations.

Room Alert ‘S’, ‘E’ or ‘W’ Models

You may update the firmware on your Room Alert Monitor in one of these ways:

1. With Room Alert Discovery utility.

– Available with all levels of RoomAlert.com, including the unpaid Base account.

– Updates only these models. Does not update MAX Base Stations.

2. With Room Alert Manager software.

– Available with a Professional or higher RoomAlert.com account.

– Updates only these models. Does not update MAX Base Stations.

3. With Room Alert Link software.

– Available with a Professional or higher RoomAlert.com account.

– Updates only these models. Does not update MAX Base Stations.

4. With the Device Discovery utility (Legacy).

– Available with all levels of RoomAlert.com, including the unpaid Base account.

– Updates only these models. Does not update ‘S’ models or MAX Base Stations.

Updating with Room Alert DiscoveryUpdating with Room Alert ManagerUpdating with LinkUpdating with Device Discovery (Legacy)

You may initiate firmware updates from the Room Alert Discovery utility for the following models:

• Room Alert 32S
• Room Alert 12S
• Room Alert 3S
• Room Alert 32E/W
• Room Alert 12E
• Room Alert 4E
• Room Alert 3E
• Room Alert 3W

To update your Room Alert Monitor, follow these instructions:

1. First open the Room Alert Discovery utility.
   • To do so, look for “AVTECH Room Alert Discovery” in Windows Start menu.
   • Alternatively, you may navigate to Room Alert Discovery’s Installation Directory (C:\Program Files\AVTECH Room Alert Discovery by default) and double-click avtech-room-alert-discovery.exe
2. Next, discover the Room Alert Monitor(s) that you wish to update.
   • For instructions, please see our FAQ, How To Discover Devices With Room Alert Discovery.
3. If a device is not running the latest firmware, you’ll see a symbol in its Firmware Version column.
   
4. Room Alert ‘S’ models and the Room Alert 3W require credentials in order to perform a firmware update.
   • If your Room Alert ‘S’ model or Room Alert 3W is configured with custom credentials, you must save them in the utility before you can perform a successful firmware update.
     • Credentials are only stored during the session. If Room Alert Discovery is closed and reopened, the credentials do not persist.
   • To do so, select the … beside your device, choose Update Credentials, and save your device’s username & password.
     
   • To save the same set of credentials for multiple devices, you can instead use the Save Credentials… option in the Bulk Device Actions drop-down menu.
     
     • Then use the Test Credentials… option to confirm that the utility can connect to the devices with the newly saved credentials.
5. You may update a single Room Alert device or a perform a bulk update on multiple devices.
   • See the tabs below for more information.

Update a single device

1. To perform a firmware update on a single Room Alert Monitor, select the … beside the device, and choose the Update Firmware… option.
   
2. Then, in the Update Firmware window, you may choose to either:
   • Have the utility get the latest firmware automatically, or
   • Browse to a firmware file that you previously downloaded.
     
3. Select Continue, and then select Update Now to apply the firmware update.

Update multiple devices at once

1. To perform a firmware update on multiple Room Alert Monitors, first select the checkboxes beside all of the device you wish to update.
   
2. Then in the Bulk Device Actions list, select the Update Firmware… option.
   
3. Then, in the Update Firmware window, you may choose to either:
   • Have the utility get the latest firmware automatically, or
   • Browse to a firmware file that you previously downloaded.
     This option is only available if all selected devices are the same model type.
     
4. Select Continue, and then select Update Now.

You may initiate firmware updates from Room Alert Manager for the following models:

• Room Alert 32S
• Room Alert 12S
• Room Alert 3S
• Room Alert 32E/W
• Room Alert 12E
• Room Alert 4E
• Room Alert 3E
• Room Alert 3W

To update your Room Alert Monitor, follow these instructions:

1. First open Room Alert Manager’s web interface.
   • You may open it by entering ‘localhost:9393’ or ‘<IP address of host system>:9393’ in your browser’s address bar. For more information, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In order to perform firmware updates in Room Alert Manager, you must log in as an admin-level user or a manager-level user that’s been granted access to the device.
   • For more information, please see the “Types of user roles” section of our FAQ, How To Configure Users In Room Alert Manager.
3. (Optional): Change your firmware update settings.
   • By default, Room Alert Manager will automatically get the latest firmware for you.
   • If you need to browse to a local firmware file instead, you may change your settings by navigating to Settings –> Firmware Updates.
     • Here, you may configure Room Alert Manager to:
       – Get the latest firmware for me automatically.
       – Let me browse to a firmware file I downloaded. 
       – Always show both options.
4. In Room Alert Manager’s Devices Inventory list, locate the device you wish to update.
   • If your device does not appear in the list, please follow these instructions to discover it: How To Discover Devices With Room Alert Manager.
5. To the right of the screen, select the ellipsis to view the available options for that device.
   • You may need to scroll the page horizontally to view the ellipsis.
     
6. Then select Update Firmware.
   
7. In the Firmware Update window that opens:
   • View the firmware version that will be applied to your device.
   • (S Models Only) Enter the credentials saved to the Settings page of your Room Alert Monitor.
   • Select Update Now.
     
8. You’ll see a progress bar while the update completes.
   • You may select Close to close the progress bar window. The update will complete in the background.
     
9. When the update is Complete, select Close.
   

Remote and local updates through Link

• You may initiate firmware updates remotely from your RoomAlert.com account for the following models:
  • Room Alert 32S*
  • Room Alert 12S*
  • Room Alert 32E/W
  • Room Alert 12E
  • Room Alert 4E
  • Room Alert 3E
    *Your Room Alert 32S must already be running firmware v1.1.1 or higher. You must also be running Link v1.3.0 or higher.
• Updating this way requires Room Alert Link software.
• You can also initiate firmware updates directly from Room Alert Link’s local web interface.

Before you begin

The Room Alert you wish to update must meet the following conditions:

• It is discovered by the Link software installed on a computer on your network.
• It is registered in RoomAlert.com.
  • This is necessary to perform remote updates through your Room Alert Account.

1. If you have not already done so, set up a Room Alert Link. This FAQ shows you how: How to Install Room Alert Link.
2. In your local Link software on your computer:
   • Open your local Link’s web interface by entering localhost:8989 in your browser’s address bar (or IPAddressofLink’sHostComputer:8989).
   • Make sure the unit you wish to update appears in Link’s list of discovered devices.
     • If the unit is on the same local subnet as Link’s host computer, it should automatically appear in that list.
     • If the unit does not automatically appear, you may search for it by IP address. Go to Settings–>Manual Discovery in your local Link to do so.
3. For next steps, select one of the tabs below.

Remote update through RoomAlert.com

In your RoomAlert.com account:

• Navigate to Devices–>Room Alert Link–>name of your Link.
  • Confirm that Connection to RoomAlert.com displays “Connected.” This means your local installation of Link is communicating with your RoomAlert.com account.
  • Then, in the Locally discovered devices list, check for a Register button next to the unit you wish to update.
    • If you see that button, click it to register that device to your RoomAlert.com account.
    • If you don’t see that button, that device is already registered.
• Once your Room Alert is registered, you may initiate updates to your unit remotely through your RoomAlert.com account. See Initiate Update below.

Initiate Update

1. In your RoomAlert.com account, navigate to Devices–>your Room Alert to open your unit’s Device Details page.
2. In the upper left section of the header, locate the Firmware field and select Update.
   
3. In the page that appears, select Update Firmware to start the update.
4. A progress bar appears. It shows the progress of each file that is uploaded to the Room Alert.
   
5. A confirmation message appears when the update is complete. Your Room Alert will then reboot with the firmware update applied.
   

Local update through Link's web interface

Local firmware updates are available on Link version 1.2.0 and later. If you don’t see the option to perform local updates, please install the latest version of Link and clear your web browser cache.

1. Locate the unit you wish to update in Link’s list of discovered devices.
2. Select the Update button that appears next to that unit.
   
3. You’ll see a confirmation box appear.
4. Close any instances of the device’s web interface that are open in your browser, and then select Update Now.
   • Room Alert ‘S’ models only: you’ll be prompted to enter credentials before you update.
     
     • If you haven’t saved custom credentials on your device yet, use these default credentials:
       Username: admin
       Password: password
5. While the firmware update is in progress, you may select the Update button again to view a progress bar.
   
6. When the update completes, you’ll see a green check mark next to the unit in the list. Your Room Alert will reboot with the firmware update applied.
   

You may use Device Discovery to update these these models. Room Alert ‘S’ models and MAX devices are not compatible with this utility.

Before you begin

• Download the most recent version of your unit’s firmware from your account at RoomAlert.com. This FAQ shows you how: How to Download Firmware & Software From Your RoomAlert.com Account.

The firmware update file should download with a .upd extension.

If your file downloads with a .zip extension, do not extract the contents; instead, please try the download again from a different browser so that you get the file in the .upd format. (If you don’t have access to a different browser, you may rename the extension of the .zip file to .upd.)

• Update to the latest version of the Device Discovery utility. It is available through your account at RoomAlert.com as well.

• Room Alert 3 Wi-Fi only: set the unit’s password back to the default, “PASSWORD.” You may change the password back after the firmware update completes.

• Perform the update from a computer on the same local subnet as the Room Alert Monitor. Firmware updates use the TFTP protocol.

Select one of the programs below for further instructions

Update with AVTECH's Device Discovery utility

1. Open the Device Discovery utility. You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.

2. Select Search. After a moment, your devices will populate the screen.

3. Select the unit you wish to update.

4. Select Update at the top right corner of the screen.

5. When the Update Firmware alert appears, select OK.

6. When the Choose Firmware File To Upload window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Upload.

7. You’ll see a Progress box appear, which gives you the option to cancel the update if you wish.

8. Once the firmware file has been uploaded, the Please Review Update.log File dialog box appears.

– You may select Yes if you’d like to view details about the update; otherwise, select No to close the box.

9. Your unit will reboot with its firmware updated.

Update with AVTECH's Device ManageR software (Legacy)

1. Open Device ManageR in your web browser. You may open it by entering ‘localhost:8080’ or ‘<IP of host system>:8080’ in your browser’s address bar.

2. Your devices will immediately populate the Discovered Devices list to the left.

3. Select the unit you wish to update.

4. Select Update Firmware, which you can find as a link below the unit name in the device list or as a button in the main viewing pane to the right.

5. When the Update Firmware dialog box appears, select Browse.

6. When the file selection window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Open.

7. The Update Firmware dialog box will now display the name of the update file. Select Update.

8. You’ll see a progress bar and information about the status of the update. Once it is complete, you may select Close Window to close the dialog box.

9. Your unit will automatically reboot with its firmware updated.

The post How To Update Firmware On Room Alert Monitors appeared first on AVTECH.

• When MFA is enabled, you’ll be required to enter a code, along with your regular username and password, each time* you log in.
  * Room Alert Account includes a feature to remember trusted devices, allowing users to bypass this step for 30 days.
• In order to retrieve the code, you will need to use a third-party authentication app, such as Google Authenticator.

Select the tabs below for steps to enable multi-factor authentication:

The post How To Use Multi-factor Authentication In Room Alert Account & Room Alert Manager appeared first on AVTECH.

Filter Your List

To filter your list, please follow the instructions below. In our example, we’ve filtering our Alerts List; the Devices List is structured similarly, but with different filter options.

1. Log in to your account at RoomAlert.com.
2. Select Alerts from the navigation bar to the left.
3. By default, the page loads all of the alerts saved to your account.
   
4. To filter the list, first click into the Search bar.
   • A drop-down menu will appear with a variety of available filters.
     
     • In our example, we’ll create a filter on Channel Type, which refers to the type of sensor reading associated with each alert.
5. The options in the filter window vary based on the type of filter.
   • For the Channel Type filter, there are two fields:
     • In the first dropdown menu, you may either select ANY of the following or NONE of the following. (This determines whether you want to include or exclude alerts based on the channel types you choose in the next step.)
     • Then select one or more types of channels from the list.
       
6. Once you’ve made your selections, select Add to apply the filter.
7. You may click into the Search bar again to add additional filters if desired.
   (*The Thresholds filter is coming soon!)
   

Save Your Search

In order to save or edit searches in Room Alert Account, you must sign in as an administrator or operator. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account

To save your search (AKA collection of filters), please follow these instructions:

1. Select the Save As button above the Search bar.
   
2. The Save This Search window will open.
   • In the Name field, give this collection of filters a name that you can use to identify it later.
   • If desired, you may also use the Description field to document any notes.
     
3. Select Save. The search name is now displayed above the Search bar.
   
   • You may find this search later by selecting the downward arrow button beside the “Search” heading.

Manage Saved Searches

A list of your saved searches is available under the Searches tab of the Devices and Alerts pages.

To view your saved searches, please follow these instructions:

1. Click Searches in the list if items below Alerts in the left-hand menu.
   
2. Click the context menu on any saved search to access the following options:
   • Edit (This option is for editing the search Name & Description only.)
   • Clone
   • Delete
   • View
3. The View window includes information about the search filters.
   
   • To make changes to these filters, you must load the search in the Alerts list. From there, you may click on filters to edit or remove them.

The post How To Save Searches In Room Alert Account appeared first on AVTECH.

The post Getting Started With SMS Notifications In Room Alert Account appeared first on AVTECH.

This FAQ shows you how to view your account’s SMS balance, check SMS prices, and add SMS funds. Please follow these steps to get started:

1. Log in to your account at RoomAlert.com.
   In order to access the SMS Balance tab in Room Alert Account, you must sign in as an administrator, operator or billing user. (Operators have a read-only view of this tab.) For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account
2. In the navigation bar to the left, select your organization name and then select Manage Account.
   
3. Then navigate to the SMS Balance tab.
   

The SMS Balance tab includes the following information…

Balance-to-date

Your organization’s total SMS funds are listed in a blue box toward the top of the tab. In our example, our account has $4.71 to spend on SMS messages.

+ Add Funds

Administrator or billing users can add SMS funds by following these steps:

1. Select +Add Funds to open the Add Funds form.
2. Then fill out the following:
   • In Amount, select one of the options, or choose Other to enter a custom amount.
   • In Order Summary, you’ll see the total due, as well as the new balance-to-date.
   • In Payment Method, you may select a credit card that is already on file or enter new credit card information.
     • If you enter new credit card information, you have the option to Replace card on file. Choosing this option will save the credit card to be used for future SMS funds as well as future RoomAlert.com upgrade renewals.
   • You may enter a PO number in Purchase Order # for your record-keeping purposes if you wish.
3. Select Purchase Now.
   
   Your newly-added funds will immediately be reflected in your organization’s balance-to-date.

Current SMS Pricing

Click on Current SMS Pricing to check the cost of sending an SMS message. (The price varies by country and is subject to change.)

Payments

When SMS funds get added to the account, an entry is added to the Payments table. (The table does not appear if SMS funds have never been added to the account.)

Balance Details

The Balance Details table lists all transaction that affect your organization’s SMS balance.

• Use the drop-down menu to load one month of transactions at a time.
• Use the CSV button to export the information for your records.
  

This table may contain the following types of entries:

• SMS Message
  Every time an SMS message gets sent from your account, it gets listed in this table, along with the country, phone number, price, and remaining balance after the message was sent.
  
• Blocked
  If a phone number has been opted-out of receiving SMS messages from Room Alert, then messages get blocked. The account is not charged for blocked messages.
  
• Deposit
  When SMS funds are added to your account, the table shows a deposit.
  
• Zero Balance
  If the account does not have enough funds to cover a message, Room Alert will send (up to 10) Zero Balance messages in place of standard messages.
  
  • Zero Balance messages look like this:
    
• Skip
  After sending 10 Zero Balance messages, further attempts are skipped until funds have been added.
  

Next Steps

For more information about sending SMS alert messages from Room Alert Account, please see these FAQs:

• How To Opt In & Out Of SMS Messages From Room Alert Account
• How To Configure An SMS Alert Action In Room Alert Account

The post How To Add SMS Funds To Your Room Alert Account appeared first on AVTECH.

Please follow these steps to opt-in to receiving messages:

1. Log in to your account at RoomAlert.com.
2. Select the user icon at the top right of the page.
3. Then select Profile Settings.
   
4. In the Profile Settings tab, select the edit (pencil) icon beside the Mobile Number field.
   
5. In the Edit Mobile Number dialog box that opens:
   • First select your Country from the drop down menu.
   • In the first Phone Number field, the country code will automatically populate for you.
   • Enter your mobile phone number in the field beside the country code.
   • Then select Send Verification Code.
     
6. Your mobile phone will receive an SMS message that says “Your Room Alert Account verification code is: ######.”
   
7. Enter the code into the dialog box and select Save Mobile Number.
   
8. If the code is accepted, you’ll see your mobile number now saved to your Profile Settings.
   

Please follow these steps to opt-out of receiving messages:

1. Log in to your account at RoomAlert.com.
2. Select the user icon at the top right of the page.
3. Then select Profile Settings.
4. In the Profile Settings tab, select the edit (pencil) icon beside your saved mobile number.
5. In the Edit Mobile Number dialog box that opens, select Delete Mobile Number, and then confirm your selection.
   
6. Alternatively—or in addition to deleting your number from your account— you may text STOP to Room Alert Account at +1 (360) 860-5613.
   

Next Steps

• Add SMS actions to your alerts: How To Configure An SMS Alert Action In RoomAlert.com.
• Add SMS Funds to cover the messages: How To Add SMS Funds To Your Room Alert Account.

The post How To Opt In & Out Of SMS Messages From Room Alert Account appeared first on AVTECH.

First, follow these steps to open the alert’s interface:

1. Log in to your account at RoomAlert.com.
   In order to edit parts of an alert, you must log in as an admin-level or operator-level user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.
2. Select Alerts from the navigation bar to the left.
3. In your Alert List tab, you’ll see a list of all of your configured alerts. Click on an alert to open its interface.
   
4. Any configured actions are listed below the alert’s threshold details.
   

Then follow these steps to add a new SMS action:

1. Click +Add Action to create a new action.
   
2. In the New Action interface, first choose SMS Message from the Type drop-down menu.
   
3. Next, select the user you’d like to send messages to.
   • This User drop-down menu includes all users on the account, regardless of their user role and whether they have opted-in to receiving messages from RoomAlert.com.
   • If the user has a mobile number saved to their profile, you will see their country listed in parentheses beside their name.
     
   • If you select a user without a mobile number saved to their profile, you’ll see a warning message.
     
     • The user will need to add their mobile number to their profile before they start receiving any messages. For instructions, please see our FAQ, How To Opt In & Out Of SMS Messages From Room Alert Account.
4. If desired, configure the action to repeat, schedule quiet times, or set a delay. For more information, please see How To Configure Advanced Alerting Features In Your RoomAlert.com Account.
5. Select Save Changes to save your new action.
   
6. The action will now appear in the alert interface.
   • If the user has a mobile number saved to their profile, the action will look like this:
     
   • If the user doesn’t have a mobile number saved to their profile, the action icon will show as orange with an exclamation point, like this:
     
7. After you’ve saved your action, it’s a good idea to test it. Note that the cost of any successful test messages will be deducted from your account’s SMS Funds. For more information, please see our FAQ, How To Add SMS Funds To Your Room Alert Account.

The post How To Configure An SMS Alert Action In Room Alert Account appeared first on AVTECH.