If your Room Alert MAX Base Station has not received any new data from a paired wireless sensor or Wired Sensor Adapter in more than 2 minutes, you’ll see a timestamp in the Readings page, like the one pictured below.

If 5 minutes elapses since the Base Station last received data, the sensor/adapter is considered Disconnected. If its configured to do so, the Base Station will send a Disconnection notification at this point.

The post When A MAX Sensor Is Considered Disconnected appeared first on AVTECH.

Follow these steps to pair a wireless sensor or Wired Sensor Adapter to your MAX Base Station:

1. First, open the Base Station’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → Sensor Connections.
   
4. Click the + Pair new sensor or adapter button.
   
5. In the first window that appears, enter the unit’s pairing PIN.
   
   • This 6-digit PIN can be found on the unit’s sticker.
     • For Wireless Temperature/Humidity sensors, this sticker is located inside the sensor’s battery compartment.
     • For Wired Sensor Adapters, this sticker is located on the bottom of the unit.
6. Click Next. The modal will progress to the next set of instructions.
   
7. Then, press the PAIR button on the bottom/back of the sensor/adapter to put it into Pairing mode.
   • You’ll know its in Pairing Mode when you see its LED begin to steadily blink.

You’ll know its in Pairing Mode when you see its LED begin to steadily blink .

8. Once the unit is in Pairing Mode, click Pair.
9. Your Base Station should discover the unit and pair with it.
   
10. You’ll see the unit’s name (the last 4 digits of its MAC, by default) appear in the list. A sensor/adapter placeholder will immediately appear in the Readings page; it may take a minute to load initial data.

Troubleshooting

If you’re having trouble pairing a sensor or Wired Sensor Adapter, it’s possible that the device is stuck in bonded mode. To check:

1. First, power-cycle the device—either by unplugging its power adapter and/or removing its batteries for a couple seconds.
2. Upon replacing the power adapter and/or batteries, the device’s LED will indicate its bonded status:
   • A single LED flash = the device is not bonded
   • 2 LED flashes = the device is bonded

You can see an example of the Bonded State here .

3. If the device’s status is bonded, you may reset it by holding-in its PAIR button until you see 3 rapid flashes, then release.
   • This means the bond has cleared.

You can see an example of the un-bonding LED pattern here

4. Retry the pairing process with your Base Station.

If you continue to have trouble pairing the sensor (or Wired Sensor Adapter), try bringing it closer to the Base Station.

Forget Sensor

Follow these steps to unpair a wireless sensor or Wired Sensor Adapter from your MAX Base Station:

1. First, open the Base Station’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → Sensor Connections.
   
4. In the list of paired sensors and adapters, locate the unit you wish to unpair.
5. Select the ellipses beside the desired unit, and then choose Forget.
   

The post How To Pair Sensors & Adapters To Your MAX Base Station appeared first on AVTECH.

• the Status page of its web interface
• your account at RoomAlert.com
• Room Alert Manager (Room Alert ‘S’, ‘E’, and ‘W’ models only)
• Room Alert Discovery utility

Give your Room Alert Monitor a more descriptive name to easily identify it, and add custom sensor labels to mark the location or purpose of sensors. For instructions, please select the tabs below.

Room Alert MAXRoom Alert 32S, 12S, 3S, 32E/W, 12E, 4E, and 3ERoom Alert 3W

1. First, open the Base Station’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor.
2. Log In to the web interface.
   For help, please see How To Open Your Room Alert Monitor’s Built-in Web Interface.
3. The Readings page will open.

• In our example, the default device name is “MAXB-D4E5F6.”
• The digital sensors labels are “Internal Sensor” and “ABCD.”

To rename your Room Alert Monitor...

1. Click the cog icon in the upper right corner of the main page header (next to the device’s MAC address).
2. In the Update Device Name window, enter the new name.
3. Click the Update button.

To rename your sensors...

1. Locate the sensor(s) you wish to edit.
2. Click the cog icon in the upper right corner of the sensor card.
3. In the Settings window, enter the new sensor label.
4. Click the Save button.

After you've saved your changes..

• The new device name and sensor labels will appear in your Room Alert Account when the device pushes new data to RoomAlert.com.
  Please note that you can overwrite the labels in your Room Alert Account by following the instructions in this FAQ: How To Rename Devices And Sensors In Your RoomAlert.com Account.
• The new device name will appear in the Room Alert Discovery utility after the next scan.

To edit your Room Alert Monitor’s device name and sensor labels, first open the Room Alert Monitor web interface using Room Alert Discovery, Room Alert Manager, or your account at RoomAlert.com. You may also type the IP address of the unit directly into the address bar of your web browser.

• In our example, the default device name is “RA32-D4E5F6.”
• The digital sensors labels are “Internal Sensor,” “Ext Sensor 1” and “Ext Sensor 2.”

To rename your Room Alert Monitor...

1. First, navigate to the device’s Settings–> Network page.
2. In Device Name, enter the new name.

3. Then select Save Settings at the top or bottom of the page.
4. The unit will reboot to commit your changes.

To rename your sensors...

1. First, navigate to the device’s Settings –> Sensors page.
2. Next, locate the sensor(s) you wish to edit.
3. In Sensor Label, enter the new label.

4. Then select Save Settings at the top or bottom of the page.
5. The unit will reboot to commit your changes.

After you've saved your changes..

Your Room Alert Monitor’s new device name and sensor labels will appear in the Status page, as shown below.

• The new device name and sensor labels will appear in your Room Alert Account when the device pushes new data to RoomAlert.com.
  Please note that you can overwrite the labels in your Room Alert Account by following the instructions in this FAQ: How To Rename Devices And Sensors In Your RoomAlert.com Account.
• The new device name and sensor labels will appear in Room Alert Manager after the next scan.
• The new device name will appear in the Room Alert Discovery utility after the next scan.

Please note that there isn’t any way to change the Room Alert 3 Wi-Fi’s device name on the unit, itself. If you are using your Room Alert Account to monitor your device, you may change its name at RoomAlert.com. For instructions, please see our FAQ, How To Rename Devices And Sensors In Your RoomAlert.com Account.

To change your device’s sensor labels, first open the Room Alert Monitor web interface using Room Alert Discovery, Room Alert Manager, or your account at RoomAlert.com. You may also type the IP address of the unit directly into the address bar of your web browser.

• In our example, the default device name is “RA3W-D4E5F6.”
• The sensors labels are “Internal Sensor,” “Ext Sensor 1” and “Switch Sen 1.”

To edit your sensor labels...

1. First, navigate to the device’s Alert Options –> Sensors page.
2. Next, locate the sensor(s) you wish to edit.
3. In Sensor Label, enter the new label.

4. Then select Save Settings at the bottom of the page.
5. The unit will reboot to commit your changes.

After you've saved your changes...

Your Room Alert Monitor’s new sensor labels will appear in the Status page, as shown below.

• The new sensor labels will appear in your Room Alert Account when the device pushes new data to RoomAlert.com.
  Please note that you can overwrite the labels in your Room Alert Account by following the instructions in this FAQ: How To Rename Devices And Sensors In Your RoomAlert.com Account.
• The new sensor labels will appear in Room Alert Manager after the next scan.

The post How To Rename Your Device And Sensors In The Room Alert Monitor’s Web Interface appeared first on AVTECH.

Typically, when your Room Alert 3S or 12S runs on PoE (Power over Ethernet), it generates some additional heat, which can be difficult to dissipate in the unit’s small enclosure. The Apply PoE Temperature Adjust option, located in the Room Alert Monitor Sensor Settings, automatically adjusts for this heat difference.

Enable PoE Temperature Adjust

If your Room Alert 3S or 12S is running on PoE and reading approximately 5° – 10° Fahrenheit higher than expected, please follow these instructions:

1. First, open your Room Alert Monitor’s web interface.
   • This FAQ shows you how: How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Next, navigate to the Settings –> Sensors page.
   • This FAQ shows you how: How To Access A Room Alert Monitor’s Settings Pages.
3. Then, in the Sensor Settings page, locate the Internal Temperature Sensor’s interface.
4. Here, you’ll see a checkbox labeled “Apply PoE (Power over Ethernet) Temperature Adjust.”
5. Click the checkbox to enable the automatic temperature adjust.
   
6. Then select Save Settings.
   
7. After the unit reboots, navigate to the Room Alert Monitor Status page to view the adjusted sensor reading.
8. If needed, you may further adjust the reading by following the instructions in our FAQ, How To Adjust A Sensor Reading On A Room Alert Monitor.
9. Once this is done, no further changes are needed, and you should see the temperatures reported by the Room Alert Monitor track accurately with the outside temperature of the room.

The post How To Apply A PoE Temperature Adjust To Your Room Alert 3S or 12S appeared first on AVTECH.

How To Check If Your Room Alert 12E Built-in Relay Behavior Is Reversed

One way to check if your Room Alert 12E’s relay behavior is reversed is to run a trace on the device. The beginning of the trace—referred to as the “trace header”—contains basic information about your device, including its PIC version.

1. To start a trace on your device, follow the instructions in this FAQ: How To Generate A Trace On A Room Alert Monitor.
2. Once your trace begins, you should see “PIC: 0X” in the trace header.
   
   • If your trace shows “PIC: 04” as shown in the screenshot above, then your device’s relay behavior is reversed.
   • If you see “PIC: 03” or a lower value, then your device’s relay behavior is normal (not reversed).

Alternatively, you may check your Room Alert 12E’s PIC version by accessing its JSON data in your web browser.

1. To access your device’s JSON data, follow the instructions in this FAQ: Where To Find Room Alert Monitor JSON Data.
2. In the JSON data, you should see “picvers”:”0X.”
   
   • If your trace shows “picvers”:”04″ as shown in the screenshot above, then your device’s relay behavior is reversed.
   • If you see “picvers”:”03″ or a lower value, then your device’s relay behavior is normal (not reversed).

What To Do If Your Room Alert 12E Built-in Relay Behavior Is Reversed

If you confirm that your Room Alert 12E is running PIC v04, then you should configure your relay settings* to be the opposite of the desired behavior.

* This is true whether you are configuring your relay settings through the device’s local web interface, Room Alert Manager software, or a third party SNMP program.

• For example, if you want the built-in relay to be OFF when the device first boots up, set its Boot Profile to ON, as shown below.
  
  • In the above example, when our device first boots up, its built-in relay will physically be off, even though the Status page will show it as On.

• Similarly, if you want the built-in relay to turn ON when an alert is triggered, set its Alarm Profile to OFF, as shown below.
  
  • In the above example, when an alarm associated with Profile 1 gets triggered, our Room Alert 12E’s built-in relay will physically turn on, even though the Status page will show it as Off.

The post Why Your Room Alert 12E Built-in Relay Behavior May Be Reversed appeared first on AVTECH.

AVTECH continues to evaluate opportunities to improve our products, and this is one example of that focus. Using RoomAlert.com made it easy to compare results across different variations of sensors with changing conditions over varying time periods. We hope this illustrates both our commitment to overall product quality, as well as how you may use tools like RoomAlert.com to evaluate and report on conditions in your own environment.

If you would like to upgrade your existing Digital Temperature & Humidity Sensor to the new honeycomb-style cap (available Dec. 7, 2018), please contact your Product Specialist at Sales@AVTECH.com.

The post The Difference Between The Previous And Current Temperature & Humidity Sensor Cap appeared first on AVTECH.

1. First open your Room Alert Monitor’s web interface through one of Room Alert’s discovery utilities. You may also type the IP address of the unit directly into the address bar of your web browser.

2. Next, navigate to the device’s Settings –> Sensors page.

3. Scroll to your external digital sensor(s), the total number of which will vary depending on the Room Alert model.

4. Find the digital sensor interface that matches the port you connected your sensor to.

5. Notice that the drop-down list in Sensor Type defaults to Temp/Humidity.

– If you’re working with a Temperature & Analog sensor, select Temp/Analog.

– If you’re working with Temperate & Active Power sensor, select Temp/Active Power.

6. Select Save Settings at the top or bottom of the page. Your Room Alert Monitor will automatically reboot and commit your changes.

7. Your Room Alert Status page will now show the correct sensor type.

– This will be updated at RoomAlert.com and Room Alert Manager, as well.

The post How To Set The Sensor Type For Your External Digital Sensor appeared first on AVTECH.

Monitor360 Features

If your organization’s Room Alert Account has been upgraded to the Professional level or higher, you may take advantage of the advanced sensor features of Monitor360:

The post How To Create Monitor360 Sensors In Your RoomAlert.com Account appeared first on AVTECH.

Monitoring Dew Point in the Room Alert Monitor web interface

The Room Alert Monitor uses a simpler calculation to monitor dew point. This simpler formula allows the single on-board processor to continue with other calculations for the unit’s other sensors.

The Room Alert Monitor calculates dew point only when the relative humidity is over 45%. Humidity levels below 45% do not have any serious impact on dew point. Likewise, the moisture content in the air at those levels should not have any negative impact on equipment or people.

If dew point is less critical for you than other environment factors, using the Room Alert Monitor web interface to alert and report dew point is sufficient.

Monitoring Dew Point in your Room Alert Account

Your account at RoomAlert.com, on the other hand, calculates dew point with a more complex (and thus, more precise) formula. It uses the processing power of the many servers providing the RoomAlert.com service to do so.

Unlike your Room Alert Monitor, your Room Alert Account is able to calculate the precise dew point across the entire temperature and humidity range.

We encourage users in a sensitive environment who need an exact dew point calculation to use their Room Alert Account for dew point alerting and reporting.

The post How Dew Point Is Calculated By Room Alert appeared first on AVTECH.

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