Room Alert MAX is designed to provide reliable coverage for areas up to 10,000 square feet under typical indoor conditions. Actual range can vary based on the environment; open spaces may exceed this distance, while dense building materials such as brick and concrete reduce signal reach.

Unobstructed

With minimal obstructions between the sensor and Base Station, the signal strength remains strong up to 150’ (45 m).

Estimated Range Reduction by Obstacle Type

*dB loss cannot be converted into an exact number of feet because signal behavior is non-linear and highly dependent on the environment.

Other Factors That Can Affect Signal

• Metal objects like cabinets or shelving can reflect or absorb signals.
• People moving around can cause drops in signal strength.
• Interference from nearby Wi-Fi routers can slightly reduce range.

Best Practices To Maximize Range

• Position the Base Station and the sensor/adapter so that their logos face each other.
• Place devices in a way that minimizes the number of walls or large objects between them.
• Mount devices away from shelves, machinery, or other sources of interference.

The post How Physical Obstacles Impact Room Alert MAX Wireless Range appeared first on AVTECH.

Follow these instructions to configure BACnet on your Base Station:

1. First, open the Base Station’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → BACnet.
   
4. Check Enabled and fill-in the following BACnet Device Settings:
   • In Device Instance, enter a unique number to identify this device on the BACnet network.
   • In Network Number, enter the BACnet network identifier assigned to this segment of your system.
   • In APDU Timeout, you may keep the default value of 3000 milliseconds or enter a different value to adjust
     the amount of time the device waits for an acknowledgment of a confirmed request.
   • In Number of Retries, you may keep the default value of 3 or enter a different value to change how many times the device attempts to send a confirmed request if no acknowledgment is received.
5. (Optional) In Foreign Device Registration, check Enabled to allow the device to communicate across subnets via your BACnet Broadcast Management Device (BBMD).
   • In BBMD Address, enter the IP address or hostname of your BBMD.
   • In BBMD UDP Port, enter the UDP port number used by the BBMD device. The default is 47808, a commonly-used port.
   • In Registration Interval, you may keep the default value of 300 seconds or enter a different value to adjust how often the device re-registers with your BBMD.
6. Select Save at the bottom of the page.

The post How To Configure BACnet On Room Alert MAX appeared first on AVTECH.

*Note that Room Alert MAX devices are not yet supported in Room Alert Manager.

Before You Begin

First, let’s make sure Room Alert Manager is the right choice for you…

• Review your monitoring options: An Overview Of Room Alert Monitoring Platforms.

• Review the software’s requirements: System Requirements & Browser Compatibility for Room Alert Products & List Of Ports Required By Room Alert Products.

Getting Started

These guides will help you configure the basics…

1. First, download and install Room Alert Manager. These guides show you how: How to Download Firmware & Software from Your RoomAlert.com Account & How To Install Room Alert Manager.
2. Then access the software: How to Access Room Alert Manager’s Web Interface.
3. Next, discover your Room Alert Montior(s): How To Discover Devices With Room Alert Manager.
4. Now you can configure alerts & view sensor data: How To Create Alerts In Room Alert Manager & How To Graph Your Room Alert Sensor Data.

Best Practices

Start smart! We highly recommend taking the following steps…

1. Set up an external database to store your historic sensor data: How To Configure Room Alert Manager To Write To An External Database.
2. Configure the software to only keep the data you need: How To Configure Data Retention Settings In Room Alert Manager.
3. Periodically backup your settings: How To Export And Import Your Room Alert Manager Settings.

Security

Options for securing the software…

1. Configure users with desired roles, and assign them to device groups: How To Configure Users In Room Alert Manager & How To Configure Device Groups In Room Alert Manager.
2. Configure software Security Settings: How To Manage Security Settings In Room Alert Manager.
3. Use MFA: How To Use Multi-factor Authentication In Room Alert Account & Room Alert Manager.
4. Install a custom certificate: How To Use An SSL Certificate With Room Alert Manager.

The post Getting Started With Room Alert Manager appeared first on AVTECH.

Room Alert MAX supports the following types of Wi-Fi networks:

• WPA2 Personal, WPA2 Enhancements
• WPA2 Enterprise
• WPA3 Personal
• Mixed Mode (WPA/WPA2)
• WPA3 Personal Transition Mode (WPA2/WPA3)

Follow these instructions to connect your Base Station to Wi-Fi:

1. First, open the Base Station’s web interface on your Ethernet network.
   You may do this by typing its Ethernet IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → Wi-Fi Settings.
4. Wi-Fi is disabled by default. Click the toggle to enable it.
   
5. A list of available networks will populate; select your network from the list.
   
   • Select +Other Network to join a Wi-Fi network that is not currently visible or broadcasting its SSID (a “hidden” network).
6. In the Wi-Fi Network Config window…
   • Enter your credentials, which may include a username or just a passphrase, depending on the network’s security type.
   • In IP Configuration, choose either Automatic to get a DHCP address or Manual to configure a static IP on the Wi-Fi network.
     
7. Click Connect.
   
8. Your MAX Base Station will first test the connection to the Wi-Fi network and then attempt to connect to it.
   • You’ll see either a connection successful or failure message.
     
9. If the connection is successful, it will show as connected at the top of the networks list and in the Readings page.
   
10. (Optional) If desired, you may disconnect Ethernet once the device is connected to Wi-Fi.
    

The post How To Connect Your MAX Base Station To Wi-Fi appeared first on AVTECH.

Before you begin:

You may download the latest MAX firmware file from your account at RoomAlert.com. This FAQ shows you how: How to Download Firmware & Software From Your RoomAlert.com Account.

Follow these instructions to update your device’s firmware:

1. First, open the Base Station’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → Maintenance.
   
4. In Firmware Updates, you’ll find a link to the MAX firmware release notes on AVTECH.com
5. In Currently Running, you’ll see the firmware version currently applied to the device
   • Below that is a form for uploading new firmware files.
6. To upload new firmware, first click Choose File, and browse to the firmware file you downloaded.
7. Then select Upload.
8. A window will pop up that shows a progress bar.
   • It may take several minutes for the firmware update process to complete. Please don’t refresh the page during this process.
9. When the process completes, your MAX Base Station will reboot, and you may need to log in again.

The post How To Update Firmware On MAX Base Stations appeared first on AVTECH.

If your Room Alert MAX Base Station has not received any new data from a paired wireless sensor or Wired Sensor Adapter in more than 2 minutes, you’ll see a timestamp in the Readings page, like the one pictured below.

If 5 minutes elapses since the Base Station last received data, the sensor/adapter is considered Disconnected. If its configured to do so, the Base Station will send a Disconnection notification at this point.

The post When A MAX Sensor Is Considered Disconnected appeared first on AVTECH.

Follow these steps to pair a wireless sensor or Wired Sensor Adapter to your MAX Base Station:

1. First, open the Base Station’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → Sensor Connections.
   
4. Click the + Pair new sensor or adapter button.
   
5. In the first window that appears, enter the unit’s pairing PIN.
   
   • This 6-digit PIN can be found on the unit’s sticker.
     • For Wireless Temperature/Humidity sensors, this sticker is located inside the sensor’s battery compartment.
     • For Wired Sensor Adapters, this sticker is located on the bottom of the unit.
6. Click Next. The modal will progress to the next set of instructions.
   
7. Then, press the PAIR button on the bottom/back of the sensor/adapter to put it into Pairing mode.
   • You’ll know its in Pairing Mode when you see its LED begin to steadily blink.

You’ll know its in Pairing Mode when you see its LED begin to steadily blink .

8. Once the unit is in Pairing Mode, click Pair.
9. Your Base Station should discover the unit and pair with it.
   
10. You’ll see the unit’s name (the last 4 digits of its MAC, by default) appear in the list. A sensor/adapter placeholder will immediately appear in the Readings page; it may take a minute to load initial data.

Troubleshooting

If you’re having trouble pairing a sensor or Wired Sensor Adapter, it’s possible that the device is stuck in bonded mode. To check:

1. First, power-cycle the device—either by unplugging its power adapter and/or removing its batteries for a couple seconds.
2. Upon replacing the power adapter and/or batteries, the device’s LED will indicate its bonded status:
   • A single LED flash = the device is not bonded
   • 2 LED flashes = the device is bonded

You can see an example of the Bonded State here .

3. If the device’s status is bonded, you may reset it by holding-in its PAIR button until you see 3 rapid flashes, then release.
   • This means the bond has cleared.

You can see an example of the un-bonding LED pattern here

4. Retry the pairing process with your Base Station.

If you continue to have trouble pairing the sensor (or Wired Sensor Adapter), try bringing it closer to the Base Station.

Forget Sensor

Follow these steps to unpair a wireless sensor or Wired Sensor Adapter from your MAX Base Station:

1. First, open the Base Station’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → Sensor Connections.
   
4. In the list of paired sensors and adapters, locate the unit you wish to unpair.
5. Select the ellipses beside the desired unit, and then choose Forget.
   

The post How To Pair Sensors & Adapters To Your MAX Base Station appeared first on AVTECH.

In Room Alert Account, tags are customizable labels that you can apply to devices and alerts, making it easy to organize and manage your data.

Think of tagging as a way to group items or sort them into virtual folders based on criteria that matter to you—such as physical location, criticality, or responsible team.

Once tags are applied, you can filter device and alert lists accordingly and even save those filters as “Saved Searches,” allowing you to quickly access different views of your data.

For more information about Searches, please see How To Save Searches In Room Alert Account.

Tagging Items

Follow these steps to tag device(s) or alert(s):

1. First, find the item(s) you wish to tag within the Devices list or Alerts list.
2. Select the checkbox beside the desired device(s) or alert(s).
   • You may filter the list on various criteria and use the bulk checkbox above the list to select items in bulk.
3. Select the tag icon above the list to open the Update Tags modal.
4. Select any tags from the list that you wish to apply.
   • The list includes some default tags: Critical and Warning.
   • To create a brand new tag, first type the desired tag into the Search field. Then, toward the bottom of the modal, select Create tag “…”
5. Once you’ve selected your tag(s), click Apply Changes.

Tags can also be created through the Guidance → Tags page (see below for instructions).

Tags can also be applied to alerts from within the Create Alert form.

Managing Tags

Follow these steps to tag device(s) or alert(s):

1. First, navigate to the Guidance → Tags page.
2. Here, you’ll see a list of all the tags saved to your account, including the default tags: Critical and Warning.
   • Beside each tag is a count of the number of alerts and devices associated with that tag.
   • Clicking on a count opens the corresponding list with the tag applied as a filter.
3. From this page, you may edit or delete any tags. You may also create new tags that you later associate with device(s) and/or alert(s).

The post How To Tag Devices & Alerts In Room Alert Account appeared first on AVTECH.

Room Alert MAX'S' models: Room Alert 32S, 12S & 3S'E' models: Room Alert 32E, 12E, 4E & 3ERoom Alert 3W

The Room Alert MAX Base Station’s web interface is entirely password-protected (including its Readings page). To open the device’s web interface:

1. Open the device’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. When the MAX Login prompt appears:
   • If you saved a custom username, enter it in the Username field. Otherwise, enter the default admin.
   • If you saved a custom password, enter it in the Password field. Otherwise, enter the default password.
     
3. Then select Login.
4. From here, you can view the Readings page, or click the appropriate tabs to view the Alerts or Settings.

Opening the Settings pages of your Room Alert S model requires these steps:

1. Open the device’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Select Settings in the navigation bar to the left.
   
3. Next, enter your credentials in the Username and Password fields.

• If you set custom credentials…
  • Enter your username and password.

• If you didn’t…
  • Enter these default credentials:
    • Username: admin
    • Password: password

4. Select Click Here To Access Settings.

Opening the Settings pages of your Room Alert 32E, 12E, 4E or 3E requires these steps:

1. Open the device’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Select Settings in the navigation bar to the left.
3. Next, select Click Here to Access Settings at the bottom of the screen.
4. Then, when the Sign in prompt appears:
   • If you’ve previously saved custom credentials on your Settings pages, enter them and log in.
   • If you haven’t saved custom credentials, leave the Username and Password fields blank and select Sign in or OK.

There is no default username or password for “E” model Room Alert Monitors. For more information, see the tabs below.

How to log in with no credentials using the Safari browser

If you have no log in credentials set on your Room Alert “E” model and you are using Safari, follow these steps:

1. Put your cursor in Username and then hit the space bar on your keyboard once to insert a blank space.
2. Leave Password completely blank.
3. Then select OK or Sign in.

Room Alert 32E, 12E and 3E can have only a password

You may add only a password to the Settings pages of Room Alert models 32E, 12E and 3E. There is no option to add a username.

The Sign in popup will always ask for both a username and password anyway, even if you have no password configured. At the Sign in prompt:

If you set a password

• Enter it and leave Username blank.
• Then select OK or Sign in.

If you didn’t

• Leave both fields blank.
• Then select OK or Sign in.

Room Alert 4E can have a username and/or password

You may add the following credentials to the Settings pages of your Room Alert 4E.

• A username and password
• Just a username
• Just a password

The Sign in popup will always ask for both, even if you have just one or none at all added. At the Sign in prompt:

If you’ve set both

• Fill in both Username and Password.
• Then select OK or Sign in.

If you’ve set just one

• Enter it and leave the other field blank.
• Then select OK or Sign in.

If you’ve set none

• Leave Username and Password blank.
• Then select OK or Sign in.

The Room Alert 3 Wi-Fi’s web interface is entirely password-protected (including its Status page). To open the device’s web interface:

1. Open the device’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. When the Sign in prompt appears:
   • In Username, enter admin.
     • You may not change the username for your Room Alert 3 Wi-Fi. The username is always “admin.”
   • If you saved a custom password, enter it in the Password field. Otherwise, enter the default PASSWORD.
     
3. Then select OK or Sign in.
4. From here, you can view the Status page, or click the appropriate tabs to view the Device Settings or Alert Options.

For information about configuring your device’s credentials, please see How To Set (Or Reset) A Password On A Room Alert Monitor.

The post How To Access A Room Alert Monitor’s Password-Protected Pages appeared first on AVTECH.

Installing (or Updating) Room Alert Manager

You may install or update Room Alert Manager by following these steps.

1. Download the Room Alert Manager installer from your account at RoomAlert.com.
   • This FAQ shows you how: How to Download Firmware and Software from Your RoomAlert.com Account.
2. Once the download completes, click on the AVTECHRoomAlertManager_windows-x64_X_X_X.exe file to start the installer.
   • You’ll see a progress bar while the installer loads
     
3. When the User Account Control dialog box appears, select Yes.
   
4. First, accept the license agreement and then select Next.
   
5. Then follow the on-screen prompts, which will guide you through the installation.
   
6. By default, Room Alert Manager uses port 9393 for its web interface.
   • If another service on your system is already using port 9393, you’ll see this message in Room Alert Manager’s installer:
     
   • Erase 9393 and enter a different, unused port for Room Alert Manager’s web interface.
   • Then select Next to continue with the installation.
7. When the installation completes, select Finish. Room Alert Manager will then automatically open in your web browser.
   

Uninstalling Room Alert Manager

If you wish to remove the program, or you’ve been instructed to do so by Technical Support, you may uninstall Room Alert Manager by following these steps. (Please note that it is typically not necessary to uninstall your old copy of Room Alert Manager before you update – you may simply follow the instructions above.)

1. To uninstall Room Alert Manager, navigate to Start–>Control Panel–>Programs & Features in your Windows computer.
2. Locate AVTECH Room Alert Manager in the list of programs in the Uninstall or change a program window.
3. Right click on AVTECH Room Alert Manager and select Uninstall/Change.
   
4. When the User Account Control dialog box appears, select Yes.
   
5. Then follow the on-screen prompts, which will guide you through the uninstallation process.
   

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